Employment

POSITION: Audience Services Manager
DEPARTMENT: Operations
CLASSIFICATION: Full-time; Annual; Exempt
REPORTS TO: Director of Operations
PAY: $49,000 - $53,000
BENEFITS INCLUDE: Medical, vision, and dental insurance, flexible spending accounts, paid vacation, sick and personal time, life insurance, long-term disability insurance, and a 403 (b) retirement plan with employer match, as well as other perks.
LOCATION & SCHEDULE: This is an in-person position at 91 University Place in Princeton, NJ, with occasional opportunity for remote work. In-person requirements are based on the performance schedule, as well as departmental needs and staff meetings. Frequent weekend, evenings, and some holiday hours, will be required and will be scheduled as far in advance as possible.
START DATE: This position will be filled as early as possible.
 

Position Summary
The Audience Services Manager is a core member of McCarter’s Operations team, facilitating and leading Front of House to create a highly engaging and welcoming atmosphere for our patrons. This position manages scheduling of part-time employees, as well as volunteers, maintains appropriate safety procedures, and collaborates with McCarter staff and outside vendors to best support and promote McCarter performances and events.  This position will also have a leadership role in patron access programs and ADA compliance.

Essential Functions & Duties
· Lead the entire part-time and volunteer Front of House team by setting an example through excellent work and actively fostering a positive, growth-mindset working culture.
· Provide optimal customer experience and maintain an inclusive, dynamic, and welcoming space
· Compile and distribute relevant information regarding performances to the Front of House team
· Work evening and weekend afternoon hours during performances and events, acting as primary House Manager
· Oversee part-time staff schedules, time-off requests, and handle last minute absence coverage
· Delegate roles to staff members based on experience and ability
· Recruit, train, coach, and onboard new staff according to company policies specific to Front of House; provide on-the-spot direction and feedback to staff
· Develop processes and policies to meet strategic goals and standards, as they relate to Front of House. Areas of concentration include patron interaction, parking, and safety
· Serve as point person on staff for our Patron Access programs and for ensuring ADA compliance, with staff designation of ADA Coordinator.
·Serve on McCarter’s Safety Committee
·  Attend regular departmental and McCarter staff meetings
·  Work with the Events and Operations Manager, and Food and Beverage Manager to execute events with precision and flair
· Fosters camaraderie, creativity, and a positive work environment, while demonstrating grace and perspective in navigating challenges.
· Adhere to safe working practices while embodying McCarter safety and code of conduct policies
· Participate in the work to make McCarter an anti-racist theater. Actively seek ways to improve our work practices to make the Operations department more equitable and inclusive, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”
Qualifications
· Leadership experience overseeing a team of staff
· Excellent written and verbal communication skills
· Strong organizational skills including attention to detail
· Ability to delegate to a crew with diverse skills and identities.
· Solid diplomacy, interpersonal, and teamwork skills
· Experience in building and maintaining relationships
· Ability to work, adjust, and make swift decisions under pressure
· Strong problem-solving aptitude
· Flexibility to work nights, weekends and some holidays, as scheduled in advance
· Ability to lift or maneuver 20lbs. and stand for extended periods of time.
· Computer Skills: working knowledge of Microsoft Office (Word, Excel, Outlook, etc.); Experience with staffing/payroll software and ArtsVision not required, but helpful
· A critical consciousness and interest in the values and practices that can help build and sustain an equitable, diverse, and inclusive workplace
· Ability to collaborate with diverse needs, personalities, and work styles with optimism and a solution-discovery mindset
· Individuals are strongly encouraged but not currently required to be up to date on COVID-19 vaccinations.
 
Preferred Qualifications
· CPR and First Aid training
 
Work Environment
·  Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff.
· In-person work will primarily be completed in a shared office space at 91 University Pl, Princeton, NJ with HVAC cooling/heating. There are opportunities for certain tasks to be completed remotely.
· This position is required to be on-site and in attendance for performances and events. These will be communicated and scheduled in advance.
· Employees may be asked to use a personal cell phone in order to access authenticator apps and related software necessary for work credentials/multi-factor authentication (MFA). Applicants should be comfortable using their personal devices for these purposes as part of their job responsibilities, as workarounds cannot be guaranteed in order to access certain platforms.
 
 

Organizational Summary
McCarter Theatre Center, centered between New York City and Philadelphia on the campus of Princeton University, is a creative and intellectual hub that inspires conversations, connections, and collaborations in our communities. We lead with justice and joy, and we seek beauty in belonging. McCarter is an independent, non-profit performing arts center that creates and curates engaging performances, education programs, and community partnerships. As a performing arts center, in addition to presenting artists both nationally and internationally, McCarter also produces its own theatrical events as part of our Theater Series. Shows in the Theater Series are produced “in-house” and unlike our presented events, run for several weeks.
 
McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse workforce and inclusive culture. McCarter is committed to fostering a diverse, anti-racist company and have begun that work in earnest; this work goes beyond our staff and production teams and includes engaging, educating, and cultivating a broad range of audiences, making the arts accessible to all people, and presenting a variety of entertaining and thought-provoking programming across disciplines. As such, McCarter seeks team members who: contribute to a diversity of backgrounds and experiences to support an expansive artistic vision; are committed to engaging in ongoing anti-racism and anti-oppression work collectively and individually; value collaboration, flexibility, and an openness to continuous personal and professional growth. Please review our staff-written Framing Statement on equity, diversity, inclusion, and accessibility, linked here.
 

We encourage all candidates to apply, even if they do not currently meet all qualifications. We know there are great candidates who may not have all of the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that is you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on-the-job training and mentorship. We also encourage candidates who do not live within commuting distance to apply. We are eager to tell you about the area, which includes many communities and towns outside of Princeton.
If you are interested in supporting McCarter’s vision, we would love to hear from you.

POSITION: Events and Operations Manager
DEPARTMENT: Operations
CLASSIFICATION: Full-time; Annual; Exempt
REPORTS TO: Director of Operations
PAY: $49,000 - $53,000
BENEFITS INCLUDE: Medical, vision, and dental insurance, flexible spending accounts, paid vacation, sick and personal time, life insurance, long-term disability insurance, and a 403 (b) retirement plan with employer match, as well as other perks.
LOCATION & SCHEDULE: This is an in-person position at 91 University Place in Princeton, NJ, with occasional opportunity for remote work. In-person requirements are based on the events schedule, as well as departmental needs and staff meetings. Approximate working hours are 8am to 4:30pm on non-event days. Frequent weekend, evenings, and some holiday hours, will be required.
START DATE: This position will be filled as early as possible.

Position Summary
As a highly engaged and organized team member, the Events and Operations Manager will help create memorable events experiences for both internal and external partners and is a key member of the Operations team. They will work with the Director of Operations to support internal and external events, meetings, and rentals as well as general functions of the building, handling logistics for each and acting as the main point of contact for related issues. For external events and rentals, this team member will help to raise awareness of McCarter as a venue for events in the community, offer tours of the space, agree on booking terms, and work with fellow team members at McCarter to ensure that deliverables promised in the event contract are delivered.  
Essential Functions & Duties
• Work with the Director of Operations to plan and facilitate logistics for internal and external events, including contract negotiations, venue preparation and breakdown, catering, entertainment, equipment, and décor, all while meeting strict deadlines and budget demands.
• Coordinate and collaborate with McCarter staff and vendors to establish a timeline and needs for events, including the annual Gala; serve as liaison among McCarter leadership and key departments throughout the planning process.
• Work independently and with the marketing team to promote awareness of the McCarter as a venue for community events
• Manage and communicate issues and areas for improvement with transparency and care
• Act as a liaison for the facility during the course of the event.
• Work with the Food and Beverage Manager to execute events with precision and flair
• Maintain event-related information in ArtsVision, McCarter’s internal online calendar and database.  
• Manage and schedule casual staff to support events.
• Maintain and build a comprehensive database of vendors
• Facilitate and organize a monthly office supplies order for the full staff, with the assistance of the BOLD Artistic and Office Assistant.
• Assist the Director of Operations in departmental management, often by providing administrative support for daily operations.
• Cross-train to support House Management and merchandise as needed.
• Fosters camaraderie, creativity, and a positive work environment, while demonstrating grace and perspective in navigating challenges.
• Adhere to safe working practices while embodying McCarter safety and code of conduct policies
• Participate in the work to make McCarter an anti-racist theater. Actively seek ways to improve our work practices to make the Operations department more equitable and inclusive, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”

Qualifications
• Excellent written and verbal communication skills
• Strong organizational skills including attention to detail and ability to pivot between multiple projects
• Project and time management skills; ability to prioritize tasks
• Ability to delegate to a crew with diverse skills and identities.
• Strong diplomacy, interpersonal, and teamwork skills
• Experience working as a stage or events manager
• Experience in building and maintaining relationships
• Ability to work, adjust, and make swift decisions under pressure
• Self-motivation, enthusiasm and a desire for professional development
• Customer service skills
• Flexibility to work nights, weekends, and some holidays, as scheduled in advance
• Ability to lift or maneuver 50lbs. and stand for extended periods of time.
• Computer Skills: working knowledge of Microsoft Office (Word, Excel, Outlook, etc.) and financial software. Experience with ArtsVision and Computer Automated Drafting is helpful, but not required
• A critical consciousness and interest in the values and practices that can help build and sustain an equitable, diverse, and inclusive workplace
• Ability to collaborate with diverse needs, personalities, and work styles with optimism and a solution-discovery mindset
• Individuals are strongly encouraged but not currently required to be up to date on COVID-19 vaccinations.

Preferred Qualifications
• Valid U.S. driver’s license
• Ability to read and understand technical drawings

Work Environment
• Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff.
• In-person work will primarily be completed in a shared office space at 91 University Pl, Princeton, NJ with HVAC cooling/heating. There are opportunities for certain tasks to be completed remotely.
• This position is required to be on-site and in attendance for performances and events. These will be communicated and scheduled in advance.
• Employees may be asked to use a personal cell phone in order to access authenticator apps and related software necessary for work credentials/multi-factor authentication (MFA). Applicants should be comfortable using their personal devices for these purposes as part of their job responsibilities, as workarounds cannot be guaranteed in order to access certain platforms.

Organizational Summary
McCarter Theatre Center, centered between New York City and Philadelphia on the campus of Princeton University, is a creative and intellectual hub that inspires conversations, connections, and collaborations in our communities. We lead with justice and joy, and we seek beauty in belonging. McCarter is an independent, non-profit performing arts center that creates and curates engaging performances, education programs, and community partnerships. As a performing arts center, in addition to presenting artists both nationally and internationally, McCarter also produces its own theatrical events as part of our Theater Series. Shows in the Theater Series are produced in house and unlike our presented events, run for several weeks.

McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse workforce and inclusive culture. McCarter is committed to fostering a diverse, anti-racist company and have begun that work in earnest; this work goes beyond our staff and production teams and includes engaging, educating, and cultivating a broad range of audiences, making the arts accessible to all people, and presenting a variety of entertaining and thought-provoking programming across disciplines. As such, McCarter seeks team members who: contribute to a diversity of backgrounds and experiences to support an expansive artistic vision; are committed to engaging in ongoing anti-racism and anti-oppression work collectively and individually; value collaboration, flexibility, and an openness to continuous personal and professional growth. Please review our staff-written Framing Statement on equity, diversity, inclusion, and accessibility, linked here.


We encourage all candidates to apply, even if they do not currently meet all qualifications. We know there are great candidates who may not have all of the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that is you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on-the-job training and mentorship. We also encourage candidates who do not live within commuting distance to apply. We are eager to tell you about the area, which includes many communities and towns outside of Princeton.
If you are interested in supporting McCarter’s vision, we would love to hear from you.

Please email jobs@mccarter.org with your name and “Events and Operations Manager” in the subject line. Please submit a cover letter and resume. Please also mention where you heard about the position. We look forward to learning more about you!

POSITION: Food and Beverage Manager
DEPARTMENT: Operations
CLASSIFICATION: Full-time; Annual; Exempt
REPORTS TO: Director of Operations
PAY: $49,000 - $53,000
BENEFITS INCLUDE: Medical, vision, and dental insurance, flexible spending accounts, paid vacation, sick and personal time, life insurance, long-term disability insurance, and a 403 (b) retirement plan with employer match, as well as other perks.
LOCATION & SCHEDULE: This is an in-person position at 91 University Place in Princeton, NJ, with occasional opportunity for remote work. In-person requirements are based on the performance schedule, as well as departmental needs and staff meetings. Frequent weekend, evenings, and some holiday hours, will be required and will be scheduled as far in advance as possible.
START DATE: This position will be filled as early as possible.

Position Summary
The Food and Beverage manager oversees and manages all aspects of the McCarter’s food and beverage operations for performances and events—including budget and inventory management, team leadership, customer service, menu updates, and compliance with health and safety regulations—as well as retail of merchandise. In addition to serving as our primary bar lead, this position also leads a team of spirited bartenders and plays a pivotal role in enhancing the patron experience at the McCarter's performances and events.

Essential Functions & Duties
• Oversee the inventory of liquor and concessions, order new supplies, and organize storage spaces
• Work closely with beverage consultant(s) to offer new cocktails and drink offerings to accompany shows and events
• Provide optimal customer experience and maintain an inclusive, welcoming space
• Serve as a primary contact point for outside F&B catering services for events, when required, or procure and plan in-house catering
• Create inventive seasonal offerings, with an understanding of minimizing food cost and maximizing margin, and ensure the freshness of food products
• Design and implement a quick-service protocol for high-volume times (i.e., intermission). Solve problems during service quickly and efficiently, relating to food and beverage quality control, inventory, staffing, equipment malfunctions, or any other issues that may occur during a shift
• Maintain a clean and safe environment, especially with regards to sanitation and health code procedures
• Review accuracy with all point of sale (POS) and cash handling functions; reconcile cash and deposits  
• Maximize resources and provide insight to Director of Operations regarding budgeting, operational costs, and featured promotions; maintain and build a comprehensive database of vendors
• Oversee merchandise for Presented Events, including advancing, counting in/out, and settlement
• Lead the entire part-time concessions team by setting an example through excellent work and actively fostering a positive, growth-mindset working culture.
• Oversee part-time staff schedules, time-off requests, and handle last-minute absence coverage
• Delegate roles to staff members based on experience and ability to navigate the flow of service
• Recruit, train, coach, and onboard new staff according to company policies specific to concessions or merchandise
• Provide direction and feedback to all concessions or merchandise staff
• Work evening and weekend hours during performances and events as our lead bartender
• Attend regular departmental and McCarter staff meetings, as requested
• Work with the Events and Operations Manager to execute events with precision and flair
• Fosters camaraderie, creativity, and a positive work environment, while demonstrating grace and perspective in navigating challenges.
• Adhere to safe working practices while embodying McCarter safety and code of conduct policies
• Participate in the work to make McCarter an anti-racist theater. Actively seek ways to improve our work practices to make the Operations department more equitable and inclusive, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”

Qualifications
• 2+ years bartending and/or barista experience
• Strong knowledge of alcoholic beverages and cocktail menu
• Leadership experience overseeing a team of staff and the ability to delegate to a crew with diverse skills and identities
• Excellent written and verbal communication skills
•Experience with artist merchandise sales and inventory
• Strong organizational skills including attention to detail
• Solid diplomacy, interpersonal, and teamwork skills
• Experience in building and maintaining relationships
• Ability to work, adjust and make swift decisions under pressure with an aptitude for problem-solving
• Flexibility to work nights, weekends, and occasional holidays as scheduled in advance
• Computer Skills: working knowledge of Square (POS), Microsoft Office (Word, Excel, Outlook, etc.) Financial accounting software(s), staffing/payroll solutions; Experience with ArtsVision a strong plus
• A critical consciousness and interest in the values and practices that can help build and sustain an equitable, diverse, and inclusive workplace
• Ability to collaborate with diverse needs, personalities, and work styles with optimism and a solution discovery mindset
• Individuals are strongly encouraged but not currently required to be up to date on COVID-19 vaccinations.
• Final candidate must successfully complete a background check.

Work Environment
• Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff.
• Ability to lift or maneuver up to 50lbs. and stand for extended periods of time.
• In-person work will primarily be completed in the lobbies and bars areas, as well as in a shared office space at 91 University Pl, Princeton, NJ with HVAC cooling/heating.
• This position is required to be on-site and in attendance for performances and events. These will be communicated and scheduled in advance.
•Employees may be asked to use a personal cell phone in order to access authenticator apps and related software necessary for work credentials/multi-factor authentication (MFA). Applicants should be comfortable using their personal devices for these purposes as part of their job responsibilities, as workarounds cannot be guaranteed in order to access certain platforms.

Organizational Summary
McCarter Theatre Center, centered between New York City and Philadelphia on the campus of Princeton University, is a creative and intellectual hub that inspires conversations, connections, and collaborations in our communities. We lead with justice and joy, and we seek beauty in belonging. McCarter is an independent, non-profit performing arts center that creates and curates engaging performances, education programs, and community partnerships. As a performing arts center, in addition to presenting artists both nationally and internationally, McCarter also produces its own theatrical events as part of our Theater Series. Shows in the Theater Series are produced “in-house” and unlike our presented events, run for several weeks.

McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse workforce and inclusive culture. McCarter is committed to fostering a diverse, anti-racist company and have begun that work in earnest; this work goes beyond our staff and production teams and includes engaging, educating, and cultivating a broad range of audiences, making the arts accessible to all people, and presenting a variety of entertaining and thought-provoking programming across disciplines. As such, McCarter seeks team members who: contribute to a diversity of backgrounds and experiences to support an expansive artistic vision; are committed to engaging in ongoing anti-racism and anti-oppression work collectively and individually; value collaboration, flexibility, and an openness to continuous personal and professional growth. Please review our staff-written Framing Statement on equity, diversity, inclusion, and accessibility, linked here.

We encourage all candidates to apply, even if they do not currently meet all qualifications. We know there are great candidates who may not have all of the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that is you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on-the-job training and mentorship. We also encourage candidates who do not live within commuting distance to apply. We are eager to tell you about the area, which includes many communities and towns outside of Princeton.
If you are interested in supporting McCarter’s vision, we would love to hear from you.

Please email jobs@mccarter.org with your name and “Food and Beverage Manager” in the subject line. Please submit a cover letter and resume. Please also mention where you heard about the position. We look forward to learning more about you!

POSITION: Parking Safety Attendant

CLASSIFICATION: Part-Time; Non-Exempt; Hourly

DEPARTMENT: Patron Experience

REPORTS TO: Front of House Supervisor

SALARY: $16 per hour

The Parking Safety Attendant (PSA) at McCarter Theatre joins the Patron Experience Department as members of the Front of House team and will carry out the theater’s mission by supporting the Front of House Manager. PSA’s are outgoing, motivated individuals who possess excellent leadership and customer service skills and must be able to multitask in a high-pressure environment. This individual must have reliable transportation and will be required to work matinee, weeknight and weekend performances. Final candidates are required to present proof of Covid-19 vaccination

Primary Job Responsibilities:

· Coordinate parking for patrons before performances with regard to disabled patrons, performance sponsors, and other parking requirements as directed by House Management.

· Administer Covid protocols

· Be in constant discrete communication on radio with House Manager to assist in the successful run of a show.

· Assist limited mobility patrons into and out of the theatre.

· Maintain or coordinate a presence in the lobby at all times to handle guest issues immediately.

· Display signage and direct guests to the correct performance in either the Matthews or Berlind Theatre.

· Ensure performers, patron and staff safety before, during, and after performances.

· Work with Production Staff and/or Stage Management to serve as the liaison between artists and guests.

· Carry out emergency procedures using approved theatre protocol as directed by House Management to ensure safety standards are exceeded.

· Coordinate VIP parking and communicate findings with House Manager on duty.

· Take direction from the House Manager on duty and the Front of House Supervisor.

Dress Code: Professional and authoritative-looking business attire. A jacket, dress slacks, and comfortable shoes (no open-toe) are expected. For further directions, please see “Appearance Policy.”

Qualifications & Requirements:

· Parking/Security experience

· Former bouncer of a nightclub or similar establishment a plus

· Proven track record providing excellent customer service

· Ability to take charge of a situation, delegate, and multi-task

· Possesses a confident and professional personality

· Superb attention to detail and proactive nature

· Ability to problem solve creatively, in a time-sensitive environment

· Able to stand for long periods of time

· Ability to work nights, weekends, weekday matinees and holidays

· CPR training a plus

· Final candidates must complete a background check successfully

We encourage all candidates to apply, even if they do not currently meet all qualifications. We know there are great candidates who may not have all of the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that’s you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on-the-job training and mentorship.

All applicants should send their resumes to jobs@mccarter.org.

McCarter is hiring and we want to meet you.

The pay for an entry-level position within McCarter’s Production Department begins at $25 / hour and goes up from there depending on skills and experience.

We are looking for curious, open-minded, and process-oriented people in all sections of the Production Department:

• Costumes
• Electrics
• Paints
• Projection
• Properties
• Rigging
• Run Crew
• Scenery
• Sound
• Stage Management
• Wardrobe

McCarter Theatre Center, centered between New York City and Philadelphia on the campus of Princeton University, is a creative and intellectual hub that inspires conversations, connections, and collaborations in our communities. We lead with justice and joy, and we seek beauty in belonging. McCarter is an independent, non-profit performing arts center that creates and curates engaging performances, education programs, and community partnerships. We are committed to fostering a diverse, anti-racist company and have begun that work in earnest; this work goes beyond our staff and production teams and includes engaging, educating, and cultivating a broad range of audiences, making the arts accessible to all people, and presenting a variety of entertaining and thought-provoking programming across disciplines. As such, McCarter seeks team members who: contribute to a diversity of backgrounds and experiences to support an expansive artistic vision; are committed to engaging in ongoing anti-racism and anti-oppression work individually; value collaboration, flexibility, and an openness to continuous personal and professional growth. McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse and inclusive workforce. Please review our staff-written Framing Statement on equity, diversity, inclusion, and accessibility, linked here.

If you are interested in supporting McCarter’s artistic vision, we would love to hear from you. Please email jobs@mccarter.org with “Production Casual Staff” in the subject line to introduce yourself.  Let us know what areas you would like to be considered for and outline your skills and experience. You do not need to submit a formal resume, although they are welcome.