Employment
Located on the campus of Princeton University, McCarter Theatre Center holds the distinction of being both an award-winning producing theatre and a renowned presenter of the performing arts. Under the leadership of Artistic Director Sarah Rasmussen and Managing Director Michael S. Rosenberg, McCarter is committed to being an essential creative partner to our communities. Although the COVID-19 pandemic has temporarily halted in-person performances, McCarter has pivoted to offer a broad range of virtual programming including McCarter@HOME and McCarter Online Classes; our new virtual programs keep us connected with audiences around the world during this unprecedented time.
McCarter is an equal opportunity employer committed to the hiring, supporting, and promoting a diverse and inclusive workforce. Please review our staff-written Framing Statement on equity, diversity, inclusion, and accessibility here.
Current Available Positions
The Tessitura Application Support Specialist provides primary support for the institution's use of Tessitura, which is McCarter Theatre Center's customer relationship management (CRM) system. This support ensures that McCarter maximizes its use of Tessitura for finance, ticketing, fundraising, education programs, and engagement efforts and that Tessitura performs reliably and as expected on a daily basis. This position facilitates relationships with key CRM users within each department, provides training and is the primary support person for all Tessitura application questions, understands standard Tessitura data retrieval and input processes, and serves as a resource for the data analytics and dashboarding capabilities of Tessitura Analytics. This individual provides guidance to the McCarter staff on matching new and existing business processes with appropriate features of the CRM while adhering to proper data governance and to Tessitura’s best practices. The Application Support Specialist offers extensive knowledge of the data structures in Tessitura that are the foundation for ticketing and fundraising, such as campaigns, funds, seasons, production elements, etc., and understands how these basic structures relate to one another in terms of system configuration and reporting. This position is responsible for all aspects of internal Tessitura training, including new-user onboarding and updating staff knowledge when new Tessitura features and versions are released. Additionally, the Tessitura Application Support Specialist works closely with the IT Director in shepherding all Tessitura version upgrades through the planning, installation, and testing phases.
CLASSIFICATION: Full-Time; Annual; Exempt
DEPARTMENT: I. T.
REPORTS TO: Director of Information Technology
Primary Job Responsibilities:
- Setup Tessitura for all ticketing and fundraising functions, including seasons, productions, packages, campaigns, fees, price types, payment methods, GL-accounts, sources, appeals, and promotions
- Provide outstanding Tessitura support, training, and communication to all application users
- Respond to all Tessitura support requests
- Assist with the coordination and management of regular meetings with the Tessitura core user group
- Provide ongoing daily database management and monitoring to ensure data integrity
- Develop and implement training procedures to onboard new users quickly and effectively
- Establish, document, and implement policies and standard operating procedures relevant to the organizational use of Tessitura
- Improve procedures and processes to ensure accuracy of data entry and data hygiene
- Provide technical expertise, strategy, and support to Marketing and Development staff in the design and execution of lists and extractions
- Create lists for direct mail and email campaigns, including response reporting.
- Manage data for telemarketing campaigns, including segmented lead generation, maintenance, and tracking.
- Manage and implement revenue management strategies including demand-based pricing and third-party ticketing efforts
- Manage data for telemarketing campaigns, including segmented lead generation, maintenance, and tracking.
Qualifications & Requirements:
- Bachelor’s degree or equivalent professional experience/training in information technology, software development, or a computer or data science-related field is desired.
- Three or more years of extensive experience with Tessitura, preferably in a system administrator role, including ticketing, fundraising, and general system configuration and usage.
- Experience working in a non-profit performing arts environment is desired.
- Basic understanding of SQL query writing and knowledge of SQL Server Reporting Services is a plus.
- Experience administering Tessitura in an e-commerce environment, specifically administering TNEW.
- Basic understanding of web architecture.
- Strong verbal, written, and interpersonal communication skills.
- Ability to manage multiple tasks, prioritize work, and meet tight deadlines.
- Ability to work collaboratively with staff across the organization and within different functions
- Final candidate must successfully complete a background check.
- Some night and weekend work required; Position is expected to be on call as assigned for emergencies.
Compensation:
The annual salary for this position starts at $50,000. Benefits package includes medical, vision, and dental insurance, flexible spending accounts, paid vacation, sick and personal time, life insurance, long-term disability insurance, and a 403 (b) retirement plan. Relocation assistance is not available for this position.
To Apply:
Please send a resume, cover letter, and three (3) references to jobs@mccarter.org with your last name and “Tessitura Application Support Specialist” in the subject line. Let us know how you became aware of this opportunity. No phone calls please.
Preference will be given to applications received by Friday, February 5, 2021.
McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse and inclusive workforce. To learn more about the Equity, Diversity, Inclusion, and Accessibility goals shared by our staff, please review our framing statement.
The Computing and Network Support Manager ensures McCarter’s network and computing systems meet the needs of our organization while upholding McCarter’s policies, procedures, and timelines. This position directly manages I.T. support for hardware, software, A/V, printing, telephony, videoconferencing, digital programming, and online streaming. This position is also responsible for maintaining the functionality of computing equipment and software and enforcing information security policies and compliance requirements. Further responsibilities include: administration of Office 365, including email, Sharepoint, and Teams; printer support; configuration, installation, and maintenance of networked hardware and software; and providing technical support for Windows and Mac operating systems and all standard business software applications used by the staff and artists.
CLASSIFICATION: Full-Time; Annual; Exempt
DEPARTMENT: I.T.
REPORTS TO: Director of Information Technology
Primary Job Responsibilities:
- Support of desktop and laptop Mac OS X and Windows systems; troubleshooting and configuration of laptops and desktop machines, utilizing KACE, and other installation methods.
- Provide technical and computing support to Production department for non-networked computers and especially MAC OS systems.
- Ensure systems are kept in required configuration profile, including: back-up, patch maintenance, changes as required by the evolution of production environments, updating software and hardware configurations.
- Order, install, and configure all new computer systems, software, printers, ticket scanners, laptops, projectors, point of sale systems, and other computing-related devices and surplus old equipment.
- Maintain inventory of equipment and consumables (printer toner etc) and order new equipment and supplies as necessary.
- Coordinate end-user setup and training, advise and train staff in evolving technologies.
- Develop and maintain information security policies and procedures, promote user security, maintain computer system security, backup, and restoration of user data.
- Manage and support Office 365, including email, Sharepoint, and Teams
- Provide A/V support, including setup of digital signage equipment and computers, data projectors, etc.
- Provide technical support for digital programming, including live-streaming and on-demand streaming, digital classes, etc.
- Maintain vendor relationships and coordinate business equipment leasing (printers, copiers, postage machine) as well as liaison with Princeton University OIT for requisition of telephone setup, etc.
- Manage a technical-support ticket system while being on-call for urgent system issues and support requests outside regular business hours.
- Enrollment in the Princeton University SCAD program and attendance at monthly SCAD/DCS meetings and technical training sessions to keep abreast with technology changes at the University is required.
In addition to the duties listed above, McCarter expects the following of each employee: adheres to McCarter’s policies and procedures outlined in the McCarter Employee Handbook; works in a safe manner; performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with supervisor about departmental issues; demonstrates regular and consistent attendance and punctuality; participates in McCarter events as needed or required; and completes other duties as assigned.
Qualifications & Requirements:
- Bachelor's degree or equivalent related work experience.
- 3 or more years of relevant experience in an academic or performing arts environment is preferred.
- Experience administering Windows and Mac OS X workstations.
- Experience administering Microsoft Office and Office 365.
- Understanding and experience with general networking architectures and configurations.
- Ability to communicate technical information to a non-technical audience.
- Exemplary customer service, collaborative attitude, and strong initiative.
- Excellent organization, interpersonal, and communication skills.
- Proven ability to manage multiple priorities simultaneously.
- Must be able to lift 50 pounds, twist, bend and work in awkward positions.
- Final candidate must successfully complete a background check.
- Some night and weekend work required; Position is expected to be on call as assigned for emergencies.
Compensation:
The annual salary for this position starts at $50,000. Benefits package includes medical, vision, and dental insurance, flexible spending accounts, paid vacation, sick and personal time, life insurance, long-term disability insurance, and a 403 (b) retirement plan. Relocation assistance is not available for this position.
To Apply:
Please send a resume, cover letter, and three (3) references to jobs@mccarter.org with your last name and “Computing and Network Support Manager” in the subject line. Let us know how you became aware of this opportunity. No phone calls please.
Preference will be given to applications received by Friday, February 5, 2021.
McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse and inclusive workforce. To learn more about the Equity, Diversity, Inclusion, and Accessibility goals shared by our staff, please review our framing statement.