Employment

McCarter Theatre Center in Princeton, NJ is accepting applications for a full-time Concessions Manager. This position is responsible for the effective management of McCarter’s concessions operations, including event support, inventory, cash control, compliance with alcohol service policies, cleaning, safety, closing duties and supervision of all part-time concessions employees. The Concessions Manager is expected to work bartending shifts for McCarter events while overseeing the concessions team and promoting a collaborative work environment. We are committed to providing excellent customer service through creative problem-solving, teamwork, and a shared enthusiasm for the performing arts. An important function of the Concessions Manager will be to enable their team to meet McCarter’s quality standards through active mentorship and training. The successful candidate will be detail-oriented, enjoy interacting with the public, and thrive in a dynamic, fast-paced environment. Candidates should have a background in Food and Beverage management, as well as proficient computer skills (Microsoft Office, internet applications, Square). Must be available to work evenings and weekends.  Final candidates are required to successfully complete a background check. This is a full-time, seasonal position (typically September through June).  Starting salary is $16/hour, and position is eligible for overtime. Benefits package includes medical, vision, and dental insurance, paid time off, and a 403 (b) retirement plan.  For immediate consideration, please send a brief cover letter, resume, and three references to jobs@mccarter.orgwith “Concessions Manager” in the subject line. No phone calls please.

POSITION: Data Analytics Manager
DEPARTMENT: Marketing
CLASSIFICATION: Full-time; Annual; Exempt
REPORTS TO: Director of Marketing

McCarter Theatre Center, located on the campus of Princeton University, is one of the nation’s most active cultural centers. McCarter produces a vibrant six-play Theater Series and is a major presenter of the performing arts. We are committed to engaging, educating and cultivating a broad range of audiences, making the arts accessible to all people, and presenting a variety of entertaining and thought-provoking programming across disciplines.

The Data Analytics Manager tracks and analyzes patron data and engagement patterns for all of McCarter’s programming, while managing the measurement of results from various sales channels and developing best practice revenue management strategies.

Principal Job Responsibilities:

• Develop strategies for data collection, performance measurement and data reporting within the organization.  This will involve the creation of, and reporting on, key performance indicators.
• Collaborate across departments to perform analysis about, and provide insights into, patron behavior across all levels of patron engagement (single ticket buyers, subscribers, donors, etc.), with a focus on integrated patron loyalty.
• Track, analyze, and forecast sales for single tickets, group sales, and subscriptions.
• Manage various revenue management strategies including demand-based pricing and third party ticketing efforts.
• Create, track, and analyze the performance of direct mail, email and digital campaigns, including response reporting.
• Monitor and analyze website engagement.
• Build and design patron surveys; manage data collection and analysis of survey results.
• Manage data for telemarketing campaigns, including segmented lead generation, maintenance, and tracking.
• Collaborate with IT department to optimize use of Tessitura reporting systems within the marketing department.
• Stay current on sales reporting and research trends.
• Make recommendations about new areas of research or analysis and develop the methodology to collect and analyze the data needed.
• Complete other research or analysis projects as requested by other departments.

In addition to the duties listed above, McCarter expects the following of each employee:  adheres to McCarter’s policies and procedures outlined in the McCarter Employee Handbook; works in a safe manner;  performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with supervisor about departmental issues; demonstrates regular and consistent attendance and punctuality; participates in McCarter events as needed or required; and completes other duties as assigned.

Qualifications & Requirements:

• Minimum 3 years previous experience in marketing and/or sales, preferably within the performing arts.
• Deep understanding and interest in data and analytics.
• Tessitura experience strongly preferred; similar CRM/ticketing database knowledge also considered.
• Experience with Google Analytics.
• Strong computer knowledge (Microsoft Word, Excel, Outlook)
• Passion for the performing arts.
• Exceptional communication skills.
• Effective time-management and attention to detail.
• A personable and collaborative nature.

Compensation: 

Competitive salary is commensurate with experience. Benefits package includes medical, vision, and dental insurance, flexible spending accounts, paid vacation, sick and personal time, life insurance, long-term disability insurance, and a 403 (b) retirement plan.

To Apply:

Preference will be given to applications that arrive before October 1^st.

Please send a resume, cover letter, and three (3) references to jobs@mccarter.org with “Data Analytics Manager” in the subject line, and let us know how you became aware of this opportunity. No phone calls please.

McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse and inclusive workforce.

DEPARTMENT: Patron Services
CLASSIFICATION: Full-time; Annual; Non-Exempt
REPORTS TO: Director of Patron Experience

McCarter Theatre Center, located on the campus of Princeton University, is one of the nation’s most active cultural centers. Under the artistic leadership of award-winning playwright and director Emily Mann, McCarter produces a vibrant six-play Theater Series each season.  McCarter is a major presenter of the performing arts, bringing the best artists from around the world to Central New Jersey, including Dianne Reeves, Esparanza Spalding, Andy Borowitz, and many more.  McCarter is committed to engaging, educating and cultivating a broad range of audiences, making the arts accessible to all people, and presenting a variety of entertaining and thought-provoking programming across disciplines.

As part of the Patron Services team, the Sales Concierge is primarily focused on soliciting subscription packages and donations through direct calls to McCarter constituents.

Principal Job Responsibilities:

• Create enthusiastic sales pitches.
• Meet and/or exceed daily and monthly campaign revenue goals.
• Handle all relationships in a professional, courteous manner.
• Remain flexible and professional at all times.
• Prioritize customer experience in all interactions.
• Effectively communicate with all levels of constituents, while operating in a fast-paced, proactive environment. 
• Perform other duties as assigned.

Qualifications & Requirements:

• Previous sales and fundraising experience required.
• Experience and proficiency with CRM/ticketing system database (preferably Tessitura).
• Proven track record providing excellent customer service. 
• Great verbal communication skills.
• Passion for the performing arts.
• Ability to work a flexible schedule, including some nights and weekends. 
• Final candidates must complete a background check successfully.

Compensation: 

Sales Concierge earn an hourly wage plus commission. Benefits package includes medical, vision, and dental insurance, flexible spending accounts, paid vacation, sick and personal time, life insurance, long-term disability insurance, and a 403 (b) retirement plan.

To Apply:

Candidates should send a resume, cover letter, and three (3) references to jobs@mccarter.org with “Sales Concierge” in the subject line. Please tell us how you became aware of this opportunity. No phone calls please.

McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse and inclusive workforce.

McCarter has opportunities for casual employment in stage lighting and stage carpentry. Assignments include load-in, focus, and strike of our Theater Series productions and Presented Events and may occasionally include run crew positions. Applicants should have previous professional back stage experience, must be able to lift heavy equipment and scenery, and be comfortable working on ladders and elevated platforms. Stage rigging, scene shop carpentry, or audio experience also a plus.

Casual Employment is paid hourly with overtime compensation. To be considered for employment in this area please email a letter and resume to production@mccarter.org. No phone calls please.

McCarter has opportunities for casual employment in scenic carpentry and metal fabrication. These assignments require demonstrated proficiency in theatrical set construction and prior experience in a professional shop setting. Work may also include participation in load-ins and strike of our Theater Series productions and Presented Events. Applicants must be able to lift and carry heavy materials and scenery.

Casual Employment is paid hourly with overtime compensation. To be considered for employment in this area please email a letter and resume to production@mccarter.org. No phone calls please.