Employment

POSITION: Assistant to the Managing Director
DEPARTMENT: Management
CLASSIFICATION: Full-time; Annual; Exempt
REPORTS TO: Managing Director
PAY: $45,000

McCarter Theatre Center, centered between New York City and Philadelphia on the campus of Princeton University, is a creative and intellectual hub that inspires conversations, connections, and collaborations in our communities. We lead with justice and joy, and we seek beauty in belonging. McCarter is an independent, non-profit performing arts center that creates and curates engaging performances, education programs, and community partnerships.

We are committed to fostering a diverse, anti-racist company and have begun that work in earnest; this work goes beyond our staff and production teams and includes engaging, educating, and cultivating a broad range of audiences, making the arts accessible to all people, and presenting a variety of entertaining and thought-provoking programming across disciplines. As such, McCarter seeks team members who: contribute to a diversity of backgrounds and experiences to support an expansive artistic vision; are committed to engaging in ongoing anti-racism and anti-oppression work individually; value collaboration, flexibility, and an openness to continuous personal and professional growth.

McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse and inclusive workforce. Please review our staff-written Framing Statement on equity, diversity, inclusion, and accessibility.

Principal Job Responsibilities:

• Manage the calendar for the Managing Director and coordinate meetings with staff, donors, and Trustees. Facilitate monthly close outs of the Managing Director’s credit card and reimbursements. Note-keeping for All Staff and quarterly forecast meetings;
• Serve as liaison to the Board of Trustees, including: board meeting calendaring, correspondence with Trustees, upkeep of Trustee data and contact information, organizing materials for board meetings, facilitating the set-up of board meetings both in-person and virtually, and taking minutes for all board meetings and board committee meetings;
• Assist the general operations of the Development department, including: data management, execution of the annual Gala, donor cultivation events and dinners, opening night celebrations, and additional projects as assigned;
• Participate in Equity, Diversity, Inclusion, Accessibility, and Antiracism (EDIA&A) Orientation and ongoing engagement with the EDIA&A work at McCarter.

Required Qualifications:

• Strong communication and writing skills.
• Strong time and task management skills.
• A passion for supporting the arts through arts management.

Preferred Qualifications:

• Familiarity with Microsoft Suite, Zoom, and Tessitura platforms.

We encourage all candidates to apply, even if they do not currently meet all qualifications. We know there are great candidates who may not have all of the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that’s you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on-the-job training and mentorship. We also encourage candidates who do not live within commuting distance to apply. We are eager to tell you about the area and will discuss what it would mean for you to relocate.

If you are interested in supporting McCarter’s artistic vision, we would love to hear from you.

Please email cdunn@mccarter.org with “Assistant to the Managing Director” in the subject line to introduce yourself. Please let us know your skills and any applicable work experience. You do not need to submit a formal resume, although they are welcome. Please also mention where you heard about the position.

POSITION: Artistic Assistant/Hellen Gurley Brown Fellow

DEPARTMENT: Artistic

CLASSIFICATION: Full-time; Annual; Exempt

REPORTS TO: Artistic Director

PAY: $45,000

The Artistic Assistant/HGB Fellow works closely with the Artistic Director and all members of the Artistic staff to facilitate communication and creative cultivation. The Artistic Assistant supports artistic and producing activities, including all Theater and Presented Programming as well as developmental projects, partnerships, and engagement events.

Principal Job Responsibilities:

● Supporting the activities of the Artistic department, including: routine correspondence; meeting coordination, scheduling, and documentation; season planning assistance; cultivation and relationship management among actors, directors, playwrights, designers, casting directors, managers/agents, and other industry personnel; facilitating ticketing requests and RSVPs as needed; and travel logistics for the artistic department and project specific travel for visiting artists as needed;

● Assisting Artistic Director, Associate Artistic Director, Resident Producer, and Artistic Line Producer with all tasks and activities related to season planning and producing of theater slate, presented programming, digital projects, commissioning, and developmental/pipeline activities, including, but not limited to: day to day meeting and communication coordination, general artistic documentation, research, document drafting/proofing, facilitation of artistic staff and guest artists’ participation in readings, workshops, developmental activities, and engagement events;

● Supporting the creative development pipeline: reading scripts, writing coverage, updating script database, assisting with commission tracking and agent/writer correspondence. Scouting productions/readings/workshops as needed in NYC and elsewhere. Attending rehearsals, tech, production meetings, dress rehearsals, previews, Opening Nights, and special events as needed;

● Maintaining and updating ArtsVision database, including artist and script tracking and general data entry.

● Assisting with creative content for the McCarter website, public relations, marketing, programs, and various publications as needed, as well as artistic presentations for the Board of Trustees;

● Participating in regular Artistic, Producing, and show-specific Meetings: Artistic/Season Planning, Contracting, and Designer/Production;

● Representing McCarter as Artistic Staff at events locally, in New York City, and other locations as needed;

● Participating in Equity, Diversity, Inclusion, Accessibility, and Antiracism (EDIA&A) Orientation and ongoing engagement with the EDIA&A work at McCarter. Actively seeking ways to improve our work practices to make the Artistic Department more Equitable and Inclusive.

Required Qualifications:

This fellowship is designated for a female-identifying person, who aspires to a producing/artistic career. Thru the generosity of the BOLD Foundation, there will be meaningful opportunities for networking and mentorship/career development.

● Strong communication, organization, planning, and time-management skills.

● Collaborative and eager to bring creative energy and share ideas within a group setting.

● Curiosity about and interest in the arts, emerging artists, and the artistic development process.

● A comfort level with coordinating and communicating with artists and industry personnel.

● Awareness of theatrical and event producing processes and a general awareness of the current state of the industry.

● Experience in scheduling, project coordination, meeting and relationship management.

● Computer knowledge with proficiency in: Microsoft Word and Excel, and Zoom.

Preferred Qualifications:

· 1-2+ years of professional entertainment related work experience in producing, production, or arts related management.

We encourage all candidates to apply, even if they do not currently meet all qualifications. We know there are great candidates who may not have all of the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that’s you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on-the-job training and mentorship. We also encourage candidates who do not live within commuting distance to apply. We are eager to tell you about the area and will discuss what it would mean for you to relocate.

If you are interested in supporting McCarter’s artistic vision, we would love to hear from you.

Please email cdunn@mccarter.org with “Artistic Assistant” in the subject line to introduce yourself. Please let us know your skills and any applicable work experience. You do not need to submit a formal resume, although they are welcome. Please also mention where you heard about the position.

POSITION: Education Associate

CLASSIFICATION: Full-Time; Annual; Exempt

DEPARTMENT: Education and Engagement       

REPORTS TO: Director of Education and Engagement

ANNUAL SALARY: $40,000

The Education Associate supports projects across multiple program arcs, including in-school residencies, after school classes, summer camps, community partnerships, and occasional audience engagement events. The Education Associate offers logistical support across these programs through project coordination and scheduling; maintenance of internal calendars and student paperwork; contracting teaching artists and partner organizations; communicating information to parents and teachers as needed; and assisting with production and stage management needs related to classes. In addition, the Education Associate offers curricular support to staff and teaching artists through observing and assisting class sessions, participating in curriculum planning conversations, and occasionally co-teaching or lead-teaching programs when appropriate.

Primary Job Responsibilities:

• Supports teaching artists in school, community, and other residency programs with planning, scheduling, curriculum delivery, survey collection, travel coordination, and teacher communication. Attends first sessions and final performances of select residencies to function as primary McCarter presence for administration. Regularly communicates with Director of Education and Engagement about student and teaching artist progress, challenges, and changes observed in off-site programs. Offers support or facilitates check-ins between teaching artists and education staff.

• Coordinates after-school administration including roster management, medical forms, supply prep, and regular parent communication. Assists with the contracting and payment process for teaching artists, schools, assistants, and designers. Participates in planning and scheduling after-school and summer camp programs, and may support Director of Education and Engagement in curricular conversations with teaching artists.

• Assists and coordinates load-ins and strikes across residency and after-school programs; gathering, updating, and archiving script materials; coordinating/delivering production elements; and being present at assigned performances to ensure all tech elements, teacher relationships, and teaching artist needs are attended to.

• Coordinates and serves as project lead for partner educator events. May serve as producer/reading coordinator for education events with professional actors.

• Teaches, assists, or co-teaches occasional after-school classes or residencies as schedule allows.

• Supports student matinee logistics such as seat maps, cohort schedule, teacher communication, and curriculum guides.

• May support select engagement events as needed.

• In collaboration with the Director of Education and Engagement, helps develop project budgets, and provides updated financial information to support the tracking and maintenance of departmental income and expenses.

• Assists the Director of Education and Engagement in the design, calendar, staffing, and implementation of after in-school programs, community programs, student matinees, Sensory-Friendly performances, summer camps, and special events as needed. Collaborates on educational planning, program strategy, curriculum design, and project investigation.

Qualifications & Requirements:

• Experience working within an education department
• Experience lead-teaching, assisting, and co-teaching, ideally in an in-school, summer camp, and after school environment
• Experience liaising with school teachers and administrators, especially in an urban school district
• Excellent written and verbal communication skills
• Experience in lesson planning and revision, ideally related to a theater curriculum
• Excellent organizational skill and attention to detail; ability to work independently on administrative tasks that repeat throughout the year
• Experience with theater production or stage management in a professional or educational context
• Final candidates must complete a background check

We encourage all candidates to apply, even if they do not currently meet all qualifications. We know there are great candidates who may not have all of the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that’s you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on-the-job training and mentorship.

To apply, email education@mccarter.org with “Education Associate” in the subject line. Please let us know your relevant skills and detail any applicable work experience. You do not need to submit a formal resume, although they are welcome. Please also mention where you heard about the position. 

POSITION: Lead and Assistant Teaching Artists

DEPARTMENT: Education

CLASSIFICATION: Part-time, Seasonal, Exempt

REPORTS TO: Director of Education and Engagement

PAY: $15 - $75 per hour 

Lead and assistant teaching artist opportunities span from summer camp and after-school classes to community partnerships and in-school residencies, serving PreK-12th grade students and adults. We are also always interested in hearing from emerging costume, scenic, lighting, prop designers, and stage managers looking to bring their talents to educational theater. 

Prior teaching experience is required. Lead teaching artists should have some experience with curriculum development and creating lesson plans. Assistant teaching artists should possess a desire to support classroom activities and expand their knowledge of teaching practices. 

Final candidates are required to complete a background check. Our teaching wage is competitive ($15 - $75 per hour), and ongoing professional development opportunities are offered. 

For immediate consideration, please send a brief cover letter and resume detailing your relevant experience to education@mccarter.org with the subject line “Teaching Artist Submission.” No phone calls, please. 

We encourage all candidates to apply, even if they do not currently meet all qualifications. We know there are great candidates who may not have all of the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that’s you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on-the-job training and mentorship.  

If you are interested in supporting McCarter’s artistic vision, we would love to hear from you. 

POSITION: Director of Equity & Organizational Culture

DEPARTMENT: EDIA

CLASSIFICATION: Full-time; Annual; Exempt

REPORTS TO: Artistic Director & Managing Director

PAY: $105,000

Principal Job Responsibilities:

ORGANIZATIONAL CULTURE & ACCOUNTABILITY: Be the lead architect of efforts and initiatives dedicated to fostering a positive and inclusive work environment which ensures equity, diversity, inclusion, accessibility (EDIA), and antiracism considerations are woven into the fabric of McCarter so that they are consistently prioritized and a fundamental part of everyday efforts.

●      Work with artistic and administrative leadership to develop and maintain equitable structures and practices that develop a deep and sustained dialogue across all areas of McCarter’s work – from season planning, casting, marketing, and education, to our fundraising and Board development work.

●      Develop methods to establish equity benchmarks for McCarter; set measurable goals (in partnership with the executive team) and hold the organization accountable for progress toward those goals;

●      Oversee and collaborate with the Human Resources Associate to reflect diversity and inclusion in staff and leadership annual goals and performance evaluations;

●      Develop practices to recognize, elevate, and celebrate staff successes in equity work both as individuals and as an organization;

ASSESSMENT & IMPLEMENTATION: Lead McCarter’s effort to identify internal policies and practices that perpetuate inequity. Evaluate, design, and implement policies and practices that will remove barriers to equity and foster anti-racism, anti-sexism, anti-ableism, anti-homophobia, anti-ageism, and more.

• In collaboration with the Human Resources Associate and other key individuals and departments, develop a strategic approach that allows McCarter to develop new and refine existing structures, systems, and processes within McCarter’s unique structure of produced, presented, and educational work.

●      Gather and analyze information about employees’ and Trustees’ experiences at McCarter at regular intervals to develop strategies to improve company culture.

FACILITATION & RESOURCE: Facilitate EDIA onboarding for all new and returning hires and offer recurring base-level training for team members and volunteers on “Embodying McCarter EDIA values”.

●      Develop and facilitate learning opportunities to increase equity-related competency and in response to the needs of McCarter staff, Board, artists, and volunteers to increase cultural humility;

●      Provide and/or help coordinate bystander training for front-line employees on language and tools for how to respond in situations where patrons or donors are not living out McCarter’s values

●      Establish partnerships with institutions that have proven leadership in equity, diversity, inclusion, and accessibility efforts;

Qualifications & Requirements:

●      Advanced training with a primary focus in areas of diversity, social impact, behavioral change, organizational design, change management, adult learning, education, and/or other areas related to social justice and the arts. Experience facilitating antiracism learning experiences or training will be prioritized in hiring.

●      Significant leadership experience in advancing equity, diversity, inclusion, accessibility, and antiracism within institutions or artistic collectives across and with different levels of EDIA and antiracist experiences and knowledge bases. Experience supporting cultural transitions within organizations preferred.

●      An innate curiosity, strong listening skills, transparent communication, courageous facilitation, and compassionate advocacy.

●      A deep love of the arts. Practicing artists with a passion for EDIA work are encouraged to apply.  We believe in artists as leaders, and are open to creating space for artistic practice within the scope of the Director of Equity & Organizational Culture.

Supervisory Responsibility:

• This position is responsible for supervising the Human Resources Associate.

We encourage all candidates to apply, even if they do not currently meet all qualifications. We know there are great candidates who may not have all of the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that’s you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on the job training and mentorship. We also encourage candidates who do not live within commuting distance to apply. We are eager to tell you about the area, which includes many communities and towns outside of Princeton, and will discuss what it would mean for you to relocate.

If you are interested in supporting McCarter’s artistic vision, we would love to hear from you.

Please email cdunn@mccarter.org with “Director of Equity and Organizational Culture” in the subject line to introduce yourself. Please let us know your skills and any applicable work experience. You do not need to submit a formal resume, although they are welcome. Please also mention where you heard about the position.

POSITION:                             Director of Finance

CLASSIFICATION:                Full-Time; Annual; Exempt

DEPARTMENT:                     Finance                                  

REPORTS TO:                       Managing Director 

STARTING SALARY:            $115,000

The Director of Finance has the primary responsibility for financial operations, including day-to-day accounting processes and financial reporting. Reporting to the Managing Director, this position partners with senior management and a dedicated finance team to ensure the organization’s overall financial health through the creation and monitoring of detailed budgets and forecasts, seeking to improve and maintain the financial health of the organization.

Primary Job Responsibilities:

• Ensure that Finance staff has participated in Equity, Diversity, Inclusion, Accessibility, and Antiracism (EDIA&A) Orientation and facilitate ongoing engagement with the EDIA&A work at McCarter.

• In collaboration with the Managing Director, develop, monitor, and reforecast the annual operating budget with department heads.

• Prepare monthly, quarterly, and annual reports for Executive Office, Finance and Investment Committees, and Board of Trustees; including P&L, balance sheet, cash flow, department and show reports, and others as assigned. Serve as staff liaison to the Finance Committee of the Board of Trustees.
• Ensure all federal and state tax and reporting obligations are met and that necessary tax filings, returns, and compliance notices are prepared and submitted on a timely basis.  
• Prepare financial information for grant applications and reports as needed
• Administer commercial insurance policies, including general liability, property, directors and officers, and workers compensation, including premium audits
• Attend on-site Tessitura training sessions as required
• Support and provide strategic guidance to the Business Manager in the administration of health and welfare benefits.

• Supervise accounts payable, accounts receivable, and payroll processing.
• Ensure daily deposits are being made and that all accounts are balanced and reconciled on a monthly basis
• Develop and implement internal controls for cash-related activities and all accounting functions
• Manage annual audit, prepare necessary documents and schedules with the outside audit firm and the Audit Committee of the Board of Trustees
• Ensure compliance with  federal and state charitable registrations, and with GAAP as needed
• Provide Artistic and Managing Directors and the Board with financial information for effective decision-making
• Educate department heads on financial results and budget variances
• Manage cash flow, cash balances, short-term investments, and all banking relationships
• Lead monthly close process, reviewing general ledger accounts for accuracy and posting errors
• Perform reconciliations with each department head, fostering an environment of transparency and anticipation
• Reconcile bank accounts and other balance sheet accounts
• Monitor company bank accounts, including Operating Lines of Credit, Bank Loans, and associated loan covenants
• Oversee all organization credit cards and associated spending policies
• Maintain electronic, paper files and records in accordance with best practice retention standards

Required Skills/Experience:

• 5+ years of experience in non-profit accounting, including financial reporting, accounts payable, accounts receivable, payroll, and general ledger experience
• Experience leading and preparing non-profit organization through annual audit process
• Supervisory experience with particular focus in the non-profit arena
• Proficiency with Microsoft Office suite, including word processing, spreadsheets and presentation applications
• Willingness to make decisions and act within established policies and procedures
• In-depth knowledge of general accounting concepts and practices (GAAP)
• Ability to effectively present complex financial information and respond to questions from Executive Office, department heads, colleagues in the field, and Board of Trustees
• Keen understanding of non-profit finance practices
• Proficiency with defining problems, collecting data, establishing facts, and drawing valid conclusions
• Excellent organization and anticipation skills with a demonstrated ability to plan and manage multiple priorities with strict deadlines
• Strong interpersonal skills, including the ability to remain calm in stressful situations and to demonstrate resilience in times of shifting priorities 

Preferred Skills/Experience:

• Bachelor’s degree or equivalent combination of education and experience
• CPA certification, a plus

• Superb time management and ability to meet deadlines
• Excellent verbal and written communications skills
• Strong organizational skills and ability to multitask
• Problem-solving and decision-making abilities
• Exceptional attention to detail and a proactive attitude
• Ability to treat confidential information with the utmost discretion
• Fondness for setting measurable goals for one’s performance and growth
• Advanced proficiency using Financial Edge (accounting software) and Tessitura (ticketing software)
• Final candidates must successfully complete a background check

Supervisory Responsibility:

• This position is responsible for supervising the Business Manager and Production Accountant.

We encourage all candidates to apply, even if they do not currently meet all qualifications. We know there are great candidates who may not have all of the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that’s you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on the job training and mentorship. We also encourage candidates who do not live within commuting distance to apply. We are eager to tell you about the area, which includes many communities and towns outside of Princeton, and will discuss what it would mean for you to relocate. 

If you are interested in supporting McCarter’s artistic vision, we would love to hear from you. 

Please email cdunn@mccarter.org with “Director of Finance” in the subject line to introduce yourself. Please let us know your skills and any applicable work experience. You do not need to submit a formal resume, although they are welcome. Please also mention where you heard about the position. 

POSITION: Patron Services Representative

CLASSIFICATION: Part-Time; Non-Exempt; Hourly

DEPARTMENT: Patron Experience                          

REPORTS TO: Patron Services Manager

SALARY: $15 per hour

The Patron Services Representative will implement McCarter’s marketing strategy and support the theater’s goals. This position is responsible for the fulfillment of high end customer service, including exemplary attention to detail and courteous and timely response to patron needs.

Primary Job Responsibilities:

• Sell and process all ticket sales in Tessitura, including single tickets, subscriptions, group tickets, exchanges and voucher redemption.
• Process sales accurately and efficiently in Tessitura following all department policies and procedures.
• Engage in active selling of events, including upselling and cross selling.
• Maintain knowledge of all offers, promotions, and upcoming events.
• Initiate a positive experience while communicating with a diverse patron base, including the adherence of McCarter’s Equity, Diversity, Inclusion, Accessibility, and Antiracism expectations.
• Solicit donations to the Annual Fund by requesting a monetary donation during ticket sales.
• Availability to work evenings and weekends-- during the season.
• Update customer records accurately in the Tessitura software application including correct spelling of name, mailing address, phone number and email address.
• Assist patrons with inquiries related to their McCarter experience, such as directions, parking, restaurants, and hotels.
• Actively work to resolve customer complaints and problems before escalating to the manager on duty.
• Utilize Customer Service Issues in Tessitura software to insure accurate documentation of all communication between the Patron Services Department and patrons.
• Keep up-to-date on all theater-wide and departmental email.
• Perform other tasks as assigned by the supervisor on duty including filing and research.
• Attend all Patron Services training sessions required by the Director of Patron Experience.
• Maintain a high level of communication with the Patron Experience department.

Qualifications & Requirements:

• Superior customer service skills
• Ticketing experience preferred
• High level of computer aptitude and proficiency in Office programs
• Experience with multi-line phone system
• Excellent written/verbal communication skills
• Strong ability to multi-task
• Cash handling and credit card transaction processing experience required

• Availability on nights, weekends and holidays

• Ability to remain flexible and professional at all times; effectively communicate and work with all levels of constituents, while operating in a fast-paced, proactive environment
• Must be a team player and thrive in a collaborative environment
• Extreme attention to detail is a must
• Final candidates must successfully complete a background check

All applicants should send their resumes to patronservices@mccarter.org.

POSITION: Front of House Manager

CLASSIFICATION: Part-Time; Non-Exempt; Hourly

DEPARTMENT: Patron Experience

REPORTS TO: Front of House Supervisor

SALARY: $16 per hour

The Front of House Manager at McCarter Theatre joins the Patron Experience Department as members of the Front of House team and will carry out the theater’s mission by supporting the Front of House Supervisor. House Managers are outgoing, motivated individuals who possess excellent leadership and customer service skills and must be able to multitask in a high pressure environment. The individual must have reliable transportation and will be required to work matinee, weeknight and weekend performances.

Primary Job Responsibilities:

· Effectively manage and run all Front of House operations for each performance with regards to patrons, artists, guests, staff, and ushers.

· Facilitate a positive experience for a diverse audience and staff, including the application of McCarter’s Equity, Diversity, Inclusion, Accessibility, and Antiracism expectations for all audience members.

· Enforce and oversee all performance guidelines and policies as set forth by McCarter Theatre.

· Maintain performance reports and employee records for each event.

· Maintain electronic devices: scanners, hearing devices and radios for the theatres and report to IT when issues arise.

· Check venue facilities before and after the performance to ensure that the space may be used to its potential. Report repair and maintenance needs to the Operations Manager and Maintenance Staff.

· With calm and precision, execute McCarter Theatre emergency procedures in the event of an emergency.

· Train other Front of House staff members at the request or direction of the House Services Supervisor.

· Take direction from House Services Supervisor.

Qualifications & Requirements:

· Management experience

· Proven track record providing excellent customer service

· Ability to take charge of a situation, delegate, and multi-task

· Possesses a confident and approachable personality

· Superb attention to detail and proactive nature

· Ability to problem solve creatively, in a time-sensitive environment

· Computer knowledge (Microsoft Word, Excel, Microsoft Outlook)

· Able to stand for long periods of time

· Ability to work nights, weekends, weekday matinees and holidays

· Comfortable working in a collaborative environment and with patrons, staff, students and artists of a diverse background

· CPR training a plus

· Final candidates must complete a background check successfully

We encourage all candidates to apply, even if they do not currently meet all qualifications. We know there are great candidates who may not have all of the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that’s you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on-the-job training and mentorship.

All applicants should send their resumes to patronservices@mccarter.org.

POSITION: Front of House Assistant House Manager

CLASSIFICATION: Part-Time; Non-Exempt; Hourly

DEPARTMENT: Patron Experience

REPORTS TO: Front of House Supervisor

SALARY: $15 per hour

The Front of House Assistant House Manager at McCarter Theatre joins the Patron Experience Department as members of the Front of House team and will carry out the theater’s mission by supporting the Front of House Manager. Assistant House Managers (AHM) are outgoing, motivated individuals who possess excellent leadership and customer service skills and must be able to multitask in a high pressure environment. This individual must have reliable transportation and will be required to work matinee, weeknight and weekend performances.

Primary Job Responsibilities:

· Support the House Services Supervisor and House Manager (HM) by following their direction to ensure the successful run of a show.

· Facilitate a positive experience for a diverse audience and staff, including the application of McCarter’s Equity, Diversity, Inclusion, Accessibility, and Antiracism expectations for all audience members.

· Train and motivate a corps of ushers as well as leading and assisting ushers with all performance related tasks.

· Under the direction of the HM, facilitate the enforcement of all performance guidelines and policies as set forth by McCarter Theatre.

· Assist in the maintenance of electronic devices: scanners, hearing devices and radios and report to HM when issues arise.

· Check venue facilities before and after the performance to ensure that the space may be used to its potential. Report all repair and maintenance needs to the HM.

· With calm and precision, execute McCarter Theatre emergency procedures in the event of an emergency.

· Assist with the training of other Front of House staff members at the request or direction of the House Services Supervisor.

Qualifications & Requirements:

· Leadership experience

· Excellent customer service skills

· Ability to take charge of a situation, delegate, and multi-task

· Possesses a confident and approachable personality

· Superb attention to detail and proactive nature

· Ability to problem solve creatively, in a time-sensitive environment

· Computer knowledge (Microsoft Word, Excel, Microsoft Outlook)

· Able to stand for long periods of time

· Ability to work nights, weekends, weekday matinees and holidays

· Comfortable working in a collaborative environment and with patrons, staff, students and artists of a diverse background

· CPR training a plus

· Final candidates must complete a background check successfully

We encourage all candidates to apply, even if they do not currently meet all qualifications. We know there are great candidates who may not have all of the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that’s you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on-the-job training and mentorship.

All applicants should send their resumes to patronservices@mccarter.org.

McCarter is hiring and we want to meet you.

As we plan our reopening in the fall, we will be posting full-time positions as well as looking to expand our pool of over-hire (casual) workers. The pay for an entry level position within McCarter’s Production Department begins at $20 / hour and goes up from there depending on skills and experience.

We are looking for curious, open-minded, and process-oriented people in all sections of the Production Department:

• Costumes
• Electrics
• Paints
• Projection
• Properties
• Rigging
• Run Crew
• Scenery
• Sound
• Stage Management
• Wardrobe

McCarter Theatre Center, centered between New York City and Philadelphia on the campus of Princeton University, is a creative and intellectual hub that inspires conversations, connections, and collaborations in our communities. We lead with justice and joy, and we seek beauty in belonging. McCarter is an independent, non-profit performing arts center that creates and curates engaging performances, education programs, and community partnerships. We are committed to fostering a diverse, anti-racist company and have begun that work in earnest; this work goes beyond our staff and production teams and includes engaging, educating, and cultivating a broad range of audiences, making the arts accessible to all people, and presenting a variety of entertaining and thought-provoking programming across disciplines. As such, McCarter seeks team members who: contribute to a diversity of backgrounds and experiences to support an expansive artistic vision; are committed to engaging in ongoing anti-racism and anti-oppression work individually; value collaboration, flexibility, and an openness to continuous personal and professional growth. McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse and inclusive workforce. Please review our staff-written Framing Statement on equity, diversity, inclusion, and accessibility, linked here.

If you are interested in supporting McCarter’s artistic vision, we would love to hear from you. Please email production@mccarter.org with “Jobs” in the subject line to introduce yourself. Let us know what areas you would like to be considered for and outline your skills and experience. You do not need to submit a formal resume, although they are welcome.

POSITION: Company Manager

DEPARTMENT: Production

REPORTS TO: Director of Production

CLASSIFICATION: Full Time, Annual, Exempt

PAY RANGE: $1,000 - $1,150 per week

BENEFITS INCLUDE: Medical, vision, and dental insurance, flexible spending accounts, paid vacation, sick and personal time, life insurance, long-term disability insurance, and a 403 (b) retirement plan. 

START DATE: August / September

 The Company Manager provides consistent support for Guest Artists to McCarter in both our Presented and Produced work. The Company Manager is a highly visible representative of McCarter, and maintains excellent relationships with artists, staff, volunteers, local community, and vendors.  In addition, this position supports departmental administrative processes, including contract distribution, payroll, budget tracking, and office equipment and supplies management.

Job Responsibilities:

 Produced Work

• Serve as a liaison and concierge for theater series artists: provide local resources and McCarter-specific information; coordinate various contractual obligations and amenities including housing, travel arrangements, ticket requests, grocery trips, local transportation, etc. 
• Arrange both short-term and long-term accommodations in local hotels.
• Oversee hospitality and special events for guest artists, including first rehearsals, company dinners, hospitality during tech rehearsals, and closing toasts. Responsibilities include planning, ordering & shopping, set up, clean up, and hosting. 
• Supervise part-time Company Management assistant.
• Facilitate on-boarding and serve as a resource for guest Stage Managers; create a uniform style for scheduling, production paperwork, communication, procedures and systems to enhance continuity from production to production. 
• In coordination with the Assistant Production Manager maintain and schedule the use of dressing rooms, green rooms, rehearsal halls and other common spaces in the building used for rehearsal purposes.

Presented Work

• Advance travel, catering and other logistical needs for incoming artists and serve as concierge for artists and their staff while in residence.
• Collaborate with Patron Services (ticketing, house management, merchandise sales) to fulfill the FOH needs of guest artists.
• Coordinate with Assistant Production Manager and Stage Operations staff to ensure complete coverage of each presented event.
• Provide day-of production and/or hospitality support for performances as necessary;
• Hire and train casual staff to serve as hospitality support for events when not on site personally.
• Set artist hospitality standards for the presented events. Maintain information and physical resources to meet those standards.

 Administrative and General Responsibilities

• Assist the Director of Production with artist contracts, payroll, reimbursements, union contributions, agent commissions, royalties, etc.
• Work with Director of Production and Assistant Production Manager to create and track budgets
• Arrange McCarter staff travel needs as assigned.
• Along with Assistant Production Manager, keep ArtsVision database up to date with calendar and artist contact information.
• Adhere to and enforce safe working practices and follow all McCarter safety policies.
• Participate in the work to make McCarter an anti-racist theater. Actively seek ways to improve our work practices to make the Production Department more Equitable and Inclusive.

 Required Qualifications:

• The ideal candidate will be highly collaborative, communicative, maintain a positive outlook, and have a great sense of humor.
• Able to prioritize and manage multiple projects; maintain confidential information with discretion; and exercise good judgment in stressful situations.
• Experience working as a stage or events manager a strong plus.
• Working knowledge of the AEA, SDC, and USA agreements.  LORT experience preferred.
• Demonstrated proficiency using standard software and web-based applications, including Microsoft Word, Excel, and Outlook. Experience with Tessitura and/or ArtsVision is a plus.
• Able to work a flexible schedule, include many evenings and weekends.
• Able to lift and carry up to 50 pounds. 
• Valid driver’s license and a clean driving record are required. Must be comfortable driving a passenger van in various weather conditions including heavy rain and snow.

We encourage all candidates to apply, even if they do not currently meet all qualifications. We know there are great candidates who may not have all of the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that’s you, don’t hesitate to apply and tell us about yourself. McCarter is committed to on-the-job training and mentorship. We also encourage candidates who do not live within commuting distance to apply. We are eager to tell you about the area, which includes many communities and towns outside of Princeton, and will discuss what it would mean for you to relocate.

If you are interested in supporting McCarter’s artistic vision, we would love to hear from you.

Please email production@mccarter.org with “Company Manager” in the subject line to introduce yourself. Please let us know your skills and any applicable work experience. You do not need to submit a formal resume, although they are welcome. Please also mention where you heard about the position.