Employment
McCarter Theatre Center located in the beautiful city of Princeton, New Jersey, has the following employment opportunities available. McCarter is an equal opportunity employer, deeply committed to hiring, supporting, and promoting a diverse and inclusive workforce. We provide an excellent working environment and benefits. Come join our team!
McCarter Theatre Center is currently seeking to fill the following positions:
POSITION: Data Analytics Manager
DEPARTMENT: Marketing
CLASSIFICATION: Full-time; Annual; Exempt
REPORTS TO: Director of Marketing
McCarter Theatre Center, located on the campus of Princeton University, is one of the nation’s most active cultural centers. McCarter produces a vibrant six-play Theater Series and is a major presenter of the performing arts. We are committed to engaging, educating and cultivating a broad range of audiences, making the arts accessible to all people, and presenting a variety of entertaining and thought-provoking programming across disciplines.
The Data Analytics Manager tracks and analyzes patron data and engagement patterns for all of McCarter’s programming, while managing the measurement of results from various sales channels and developing best practice revenue management strategies.
Principal Job Responsibilities:
- Develop strategies for data collection, performance measurement and data reporting within the organization. This will involve the creation of, and reporting on, key performance indicators.
- Collaborate across departments to perform analysis about, and provide insights into, patron behavior across all levels of patron engagement (single ticket buyers, subscribers, donors, etc.), with a focus on integrated patron loyalty.
- Track, analyze, and forecast sales for single tickets, group sales, and subscriptions.
- Manage various revenue management strategies including demand-based pricing and third party ticketing efforts.
- Create, track, and analyze the performance of direct mail, email and digital campaigns, including response reporting.
- Monitor and analyze website engagement.
- Build and design patron surveys; manage data collection and analysis of survey results.
- Manage data for telemarketing campaigns, including segmented lead generation, maintenance, and tracking.
- Collaborate with IT department to optimize use of Tessitura reporting systems within the marketing department.
- Stay current on sales reporting and research trends.
- Make recommendations about new areas of research or analysis and develop the methodology to collect and analyze the data needed.
- Complete other research or analysis projects as requested by other departments.
In addition to the duties listed above, McCarter expects the following of each employee: adheres to McCarter’s policies and procedures outlined in the McCarter Employee Handbook; works in a safe manner; performs duties as workload necessitates; maintains a positive and respectful attitude; communicates regularly with supervisor about departmental issues; demonstrates regular and consistent attendance and punctuality; participates in McCarter events as needed or required; and completes other duties as assigned.
Qualifications & Requirements:
- Minimum 3 years previous experience in marketing and/or sales, preferably within the performing arts.
- Deep understanding and interest in data and analytics.
- Tessitura experience strongly preferred; similar CRM/ticketing database knowledge also considered.
- Experience with Google Analytics.
- Strong computer knowledge (Microsoft Word, Excel, Outlook)
- Passion for the performing arts.
- Exceptional communication skills.
- Effective time-management and attention to detail.
- A personable and collaborative nature.
Compensation:
Competitive salary is commensurate with experience. Benefits package includes medical, vision, and dental insurance, flexible spending accounts, paid vacation, sick and personal time, life insurance, long-term disability insurance, and a 403 (b) retirement plan.
To Apply:
Preference will be given to applications that arrive before October 1st.
Please send a resume, cover letter, and three (3) references to jobs@mccarter.org with “Data Analytics Manager” in the subject line, and let us know how you became aware of this opportunity. No phone calls please.
McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse and inclusive workforce.
DEPARTMENT: Patron Services
CLASSIFICATION: Full-time; Annual; Non-Exempt
REPORTS TO: Director of Patron Experience
McCarter Theatre Center, located on the campus of Princeton University, is one of the nation’s most active cultural centers. Under the artistic leadership of award-winning playwright and director Emily Mann, McCarter produces a vibrant six-play Theater Series each season. McCarter is a major presenter of the performing arts, bringing the best artists from around the world to Central New Jersey, including Dianne Reeves, Esparanza Spalding, Andy Borowitz, and many more. McCarter is committed to engaging, educating and cultivating a broad range of audiences, making the arts accessible to all people, and presenting a variety of entertaining and thought-provoking programming across disciplines.
As part of the Patron Services team, the Sales Concierge is primarily focused on soliciting subscription packages and donations through direct calls to McCarter constituents.
Principal Job Responsibilities:
- Create enthusiastic sales pitches.
- Meet and/or exceed daily and monthly campaign revenue goals.
- Handle all relationships in a professional, courteous manner.
- Remain flexible and professional at all times.
- Prioritize customer experience in all interactions.
- Effectively communicate with all levels of constituents, while operating in a fast-paced, proactive environment.
- Perform other duties as assigned.
Qualifications & Requirements:
- Previous sales and fundraising experience required.
- Experience and proficiency with CRM/ticketing system database (preferably Tessitura).
- Proven track record providing excellent customer service.
- Great verbal communication skills.
- Passion for the performing arts.
- Ability to work a flexible schedule, including some nights and weekends.
- Final candidates must complete a background check successfully.
Compensation:
Sales Concierge earn an hourly wage plus commission. Benefits package includes medical, vision, and dental insurance, flexible spending accounts, paid vacation, sick and personal time, life insurance, long-term disability insurance, and a 403 (b) retirement plan.
To Apply:
Candidates should send a resume, cover letter, and three (3) references to jobs@mccarter.org with “Sales Concierge” in the subject line. Please tell us how you became aware of this opportunity. No phone calls please.
McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse and inclusive workforce.
McCarter is seeking additional Wardrobe Run Crew for our annual production of A Christmas Carol. This is an entry-level position requiring backstage/wardrobe knowledge and familiarity; prior experience in laundry, dry cleaning, spot removal, etc; proficient hand and machine sewing skills, as well as basic costume repair. Must be able to work 40 or more hours per week on a flexible schedule (nights and weekends) throughout the holiday season. This is a temporary position, with the opportunity for intermittent casual employment throughout the year. Candidates must live within commuting distance of Princeton, and provide their own transportation. Competitive hourly rate, overtime, and comp tickets to the performance. Please send your resume and three references to jobs@mccarter.org with “Wardrobe Run Crew” in the subject line. No phone calls please. McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse and inclusive workforce.
McCarter seeks candidates with demonstrated wig and hair experience to be part of the Wardrobe Run Crew for our annual production of A Christmas Carol. This is an entry-level position requiring backstage/wardrobe knowledge and familiarity; knowledge of and experience in wig application and maintenance, hair styling, and application of theatrical makeup products. Professional training or experience is required. Must be able to work on a flexible schedule (nights and weekends) throughout the holiday season. This is a temporary position, with the opportunity for intermittent casual employment throughout the year. Candidates must live within commuting distance of Princeton, and provide their own transportation. Competitive hourly rate, overtime, and comp tickets to the performance. Please send your resume and three references to jobs@mccarter.org with “Wig & Hair Assistant” in the subject line. McCarter is an equal opportunity employer committed to hiring, supporting, and promoting a diverse and inclusive workforce.
McCarter Theatre Center in Princeton, NJ is accepting applications for various part-time positions in our Patron Experience Department. We are looking for detail-oriented people who enjoy interacting with the public, and are comfortable working in a dynamic, fast-paced environment. We are committed to providing excellent customer service through creative problem-solving, teamwork, and a shared enthusiasm for the performing arts. We currently have openings for Patron Services (Ticket Office) Representatives, Patron Attendants, and Bartenders. Applicants should have basic to advanced computer skills; previous hospitality and/or customer service experience is preferred. Bartenders are not required to have formal bar training. Must be available to work evenings and weekends. Final candidates are required to successfully complete a background check. Starting rate is $12/hour. We are an equal opportunity employer, committed to hiring, supporting, and promoting a diverse and inclusive workforce. For immediate consideration, please send a brief cover letter, resume, and three references to jobs@mccarter.orgwith “Patron Experience” in the subject line. No phone calls please.
McCarter has opportunities for casual employment in stage lighting and stage carpentry. Assignments include load-in, focus, and strike of our Theater Series productions and Presented Events and may occasionally include run crew positions. Applicants should have previous professional back stage experience, must be able to lift heavy equipment and scenery, and be comfortable working on ladders and elevated platforms. Stage rigging, scene shop carpentry, or audio experience also a plus.
Casual Employment is paid hourly with overtime compensation. To be considered for employment in this area please email a letter and resume to production@mccarter.org. No phone calls please.
McCarter has opportunities for casual employment in scenic carpentry and metal fabrication. These assignments require demonstrated proficiency in theatrical set construction and prior experience in a professional shop setting. Work may also include participation in load-ins and strike of our Theater Series productions and Presented Events. Applicants must be able to lift and carry heavy materials and scenery.
Casual Employment is paid hourly with overtime compensation. To be considered for employment in this area please email a letter and resume to production@mccarter.org. No phone calls please.