Frequently Asked Questions

Tickets Sales

Can I purchase my tickets directly at the theater?

Yes. Walk-Up Hours are Monday-Friday 12:00PM - 6:00PM

 

When will the Ticket Office phone line open? 

The Ticket Office phone line is open Monday-Friday 12:00PM – 6:00PM.  On performance dates, which could include Sundays and Mondays, the phones are open from 12:00PM to the start of the show.

 

Coming To The Theatre

How do I present my Mobile (QR code) or Print-At-Home ticket when I arrive at the theater?

Tickets purchased online will be sent as Mobile Tickets in an email when your purchase is complete. How to use mobile tickets in our venue:

  1. Open the ticket email received on your phone.
  2. Proceed to the venue entrance doors and scan the QR code provided.

You can also access your tickets via our website. Simply log in to the account used to buy the tickets, click "My Account" at the top right corner of the home page, then choose "Upcoming Events" on the left side of the page. Select the "View Tickets" button next to the performance you require and that will lead you to the QR code for your performance.

Tickets purchased through Patron Services will be sent as Print-At-Home Tickets.  All tickets in your order will arrive in an email as an attached PDF. You can print them or simply open the PDF on your phone and scan the barcode on the appropriate tickets when entering the theater.

Patrons who purchase tickets onsite will receive either Print-At-Home Tickets or a physical ticket if it is for that day’s performance.

All ticket purchases are a final sale with no refunds available.

 

Can I print mobile tickets?

Mobile tickets are not designed to be printed nor can they be inserted into a wallet application on your phone. 

If you would prefer a printable option for your tickets, please contact Patron Services for assistance.

 

What can I do with my ticket(s) if I am unable to attend a performance?

All ticket purchases are a final sale with no refunds available. Tickets may be exchanged for a different date of the same performance or a new event in our performance calendar.

Subscribers may exchange ticket(s) with no fee by contacting Patron Services at 609-258-2787 or patronservices@mccarter.org.

Non-subscribers may exchange their ticket(s) for an exchange fee of $25 per order plus any difference in ticket value if you are moving into a more expensive performance or seating section. Please call Patron Services at 609-258-2787 during our business hours of 12-6 pm Tuesday – Saturday to make an exchange.

Exchanges must be made at least 24 hours prior to the performance you are unable to attend, and cannot be accommodated at showtime. We are unable to exchange your tickets if the date of your performance has already passed.

 

I exchanged tickets (as applicable). How will I receive the new tickets?

An email will be sent confirming your updated ticket order.  If your tickets were purchased online, you will receive a new set of QR codes in your mobile ticket email confirmation. You must use these new QR codes.  If your tickets were purchased by phone you will receive a new PDF email containing all of your tickets.  It is very important to use the new PDF tickets sent to you and delete any previously issued tickets including QR codes.  

 

Does McCarter donate tickets to charitable causes and events? How can I request a donation?

Yes, we are happy to support other non-profit organizations in our local community by donating a voucher for two tickets to one of our Theatre Series productions (excluding A Christmas Carol), valued at approximately $150.   Please note:  Your organization must be a 501(c)3 Charitable Organization within the greater Princeton area in order to be considered and at this time we are unable to support requests for tricky tray or basket raffles. Please email your request to patronservices@mccarter.org and include the name of the organization and description of the service they provide, date of event, information about the type of fundraising event, contact name and email, mailing address to which we can send our donation, and your EIN #.   Please allow 2-3 weeks for processing of your request.

 

What is your mask policy?

After careful consideration, McCarter has made the decision to become mask optional. We welcome the wearing of masks, it is no longer required within our theatres.

 

Will I still be able to borrow an assisted listening device? 

Yes. Assistive listening devices will be cleaned with minimum 70% isopropyl alcohol between uses.

 

What is your Babies in Arms Policy?

Each patron, including children of any age, must have an individual ticket to enter the auditorium. Infants in arms or in strollers/carriers will not be admitted.

 

What is your Service Animal Policy?

Service Animals are welcome in all public areas of McCarter Theatre Center.  While inside the building, Service Animals must be tethered, harnessed, or leashed unless the devices prevent the animal’s safe, effective performance of their tasks.  Please contact Patron Services if you require seating accommodations for Service Animals who will be accompanying you.  Comfort and/or Emotional Support Animals are not permitted in the lobby or theatre spaces.

 

Where can I park? 

Parking information for the theatre can be found here.

 

What are your health, safety, and code of conduct policies?

Please review our health and safety policies here.

Please review our code of conduct policy here.

 

If you have any additional questions, you can contact our Patron Services team at patronservices@mccarter.org or call us at 609.258.2787.