Frequently Asked Questions

Tickets Sales

Can I purchase my tickets directly at the theater?
Please note that in an effort to maintain safety regulations, this season our in-person box office hours will be limited to one hour prior to all performances.

We ask that you purchase your tickets online or utilize the phone line should you need to contact us regarding your tickets.

 

When will the Ticket Office phone line open? 
The Ticket Office phone line is open Tuesday-Saturday 12:00PM – 6:00PM.  On performance dates, which could include Sundays and Mondays, the phones are open from 12:00PM to the start of the show.

 

Will you offer contactless payments?
Yes. When our box office is open for in-person purchases, credit cards are the preferred method of payment. In addition, plexiglass barriers have been added at our point-of-sale locations.

 

Coming To The Theater

How do I present my ticket when I arrive at the theater? 

We have implemented touchless ticketing and scanning procedures. Tickets are no longer mailed.

Tickets purchased online will be sent as Mobile Tickets in an email when your purchase is complete. How to use mobile tickets in our venue:

  1. Open the ticket email received on your phone.
  2. Proceed to the venue entrance doors and scan the QR code provided.

You can also access your tickets via our website. Simply log in to the account used to buy the tickets, click "My Account" at the top right corner of the home page, then choose "Upcoming Events" on the left side of the page. Select the "View Tickets" button next to the performance you require and that will lead you to the QR code for your performance.

Tickets purchased through Patron Services will be sent as Print-At-Home Tickets.  All tickets in your order will arrive in an email as an attached PDF. You can print them or simply open the PDF on your phone and scan the barcode on the appropriate tickets when entering the theater.

Patrons who purchase tickets onsite will receive either Print-At-Home Tickets or a physical ticket if it is for that day’s performance.

 

Can I print mobile tickets? 

Mobile tickets are not designed to be printed nor can they be inserted into a wallet application on your phone. 

If you would prefer a printable option for your tickets, please contact Patron Services for assistance.

 

I exchanged tickets (as applicable). How will I receive the new tickets?

An email will be sent confirming your updated ticket order.  If your tickets were purchased online, you will receive a new set of QR codes in your mobile ticket email confirmation. You must use these new QR codes.  If your tickets were purchased by phone you will receive a new PDF email containing all of your tickets.  It is very important to use the new PDF tickets sent to you and delete any previously issued tickets including QR codes.   

 

What do I do if I'm not feeling well on the day of a performance?
Please stay home if you’re not feeling well. By entering the theater, you are agreeing that you are not sick and have not had direct contact with anyone who has a confirmed case of COVID-19 in the last 10 days or exhibits symptoms of COVID-19. It is essential that you do not attend the show if you are unwell.  

 

What is your mask policy?
All guests, regardless of age or vaccination status, will be required to wear masks while inside the theatre building. Masks must fit snugly, covering the nose and mouth with no gaps.  Neck gaiters and bandanas are not acceptable. 

 

Will audiences be socially distanced?
Physical distancing in the theater will be adjusted in response to requirements mandated (dictated/advised) by the CDC, and as directed by our Front of House team.

 

Will I still be able to borrow an assisted listening device? 
Yes. Assistive listening devices will be cleaned with minimum 70% isopropyl alcohol between uses.

 

Can I still park for free in the West Garage? 
Yes! Princeton University’s West Garage is available for patrons to use after 5:00PM on weekdays and between 7:00AM and 2:00AM on weekends. Read more about how to get to McCarter here. 

 

 

Please review our health and safety policies for COVID-19 here. 
If you have any additional questions, you can contact a member of our Patron Services team at patronservices@mccarter.org.