Frequently Asked Questions

Tickets Sales

Can I purchase my tickets directly at the theater?

Yes. Walk-Up Hours below:

  • Performance Days: Tuesday through Sunday noon to curtain; Monday closed
  • Non-Performance Days:  Tuesday through Saturday, noon to 6 pm

 

When will the Ticket Office phone line open? 
The Ticket Office phone line is open Tuesday-Saturday 12:00PM – 6:00PM.  On performance dates, which could include Sundays and Mondays, the phones are open from 12:00PM to the start of the show.

 

Coming To The Theater

How do I present my Mobile (QR code) or Print-At-Home ticket when I arrive at the theater?

Tickets purchased online will be sent as Mobile Tickets in an email when your purchase is complete. How to use mobile tickets in our venue:

  1. Open the ticket email received on your phone.
  2. Proceed to the venue entrance doors and scan the QR code provided.

You can also access your tickets via our website. Simply log in to the account used to buy the tickets, click "My Account" at the top right corner of the home page, then choose "Upcoming Events" on the left side of the page. Select the "View Tickets" button next to the performance you require and that will lead you to the QR code for your performance.

Tickets purchased through Patron Services will be sent as Print-At-Home Tickets.  All tickets in your order will arrive in an email as an attached PDF. You can print them or simply open the PDF on your phone and scan the barcode on the appropriate tickets when entering the theater.

Patrons who purchase tickets onsite will receive either Print-At-Home Tickets or a physical ticket if it is for that day’s performance.

All ticket purchases are a final sale with no refunds available.  For non-subscribers, there is a $25 per order exchange fee.  Upgrade charges may apply if moving into a more expensive show and seat.  Subject to availability.

 

Can I print mobile tickets?

Mobile tickets are not designed to be printed nor can they be inserted into a wallet application on your phone. 

If you would prefer a printable option for your tickets, please contact Patron Services for assistance.

 

I exchanged tickets (as applicable). How will I receive the new tickets?

An email will be sent confirming your updated ticket order.  If your tickets were purchased online, you will receive a new set of QR codes in your mobile ticket email confirmation. You must use these new QR codes.  If your tickets were purchased by phone you will receive a new PDF email containing all of your tickets.  It is very important to use the new PDF tickets sent to you and delete any previously issued tickets including QR codes.  

 

Does McCarter donate tickets to charitable causes and events? How can I request a donation?

Yes, we are happy to support other non-profit organizations in our local community by donating a voucher for two tickets to one of our Theatre Series productions (excluding A Christmas Carol), valued at approximately $150.   Please note:  Your organization must be a 501(c)3 Charitable Organization within the greater Princeton area in order to be considered and at this time we are unable to support requests for tricky tray or basket raffles. Please email your request to patronservices@mccarter.org and include the name of the organization and description of the service they provide, date of event, information about the type of fundraising event, contact name and email, mailing address to which we can send our donation, and your EIN #.   Please allow 2-3 weeks for processing of your request.

 

What is your mask policy?
After careful consideration, McCarter has made the decision to become mask optional. We welcome the wearing of masks, it is no longer required within our theatres.

 

Will I still be able to borrow an assisted listening device? 
Yes. Assistive listening devices will be cleaned with minimum 70% isopropyl alcohol between uses.

 

Where can I park? 
Parking information for the theatre can be found here.

 

What are your health, safety, and code of conduct policies?

Please review our health and safety policies here.

Please review our code of conduct policy here.

 

If you have any additional questions, you can contact our Patron Services team at patronservices@mccarter.org or call us at 609.258.2787.