Accessing Digital Content: McCarter.TV

After purchasing your digital content ticket, you should have received an email from patronservices@mccarter with the subject line "Your Digital Content." This email will have a link that will allow you to directly access your content. 

If you're unable to locate the email that was sent to you with your digital content access link, please contact a member of our Patron Services team. They will be able to re-send your digital content access link to the email address you used to purchase your ticket. 

Our Ticket Office is open Tuesday-Saturday, 12:00PM-6:00PM. You can contact a member of our Patron Services team by calling 609.258.2787 or emailing patronservices@mccarter.org. 

Digital content premiere dates and times will be included in your order confirmation email, along with the period that the content will remain available for viewing.

Yes! You can absolutely use the pause button whenever you need to take a break. The video will reset when you leave the window, however, so please make sure to note the minute where you have stopped watching to return to the correct moment later.

Yes, you can watch the content as many times as you wish during the streaming availability period.

McCarter.tv is our new digital content channel where our patrons can enjoy digital performances. When you purchase a ticket to one of our digital offerings, you will be able to view it directly on McCarter.tv.

The recommended browsers for viewing are updated versions of Chrome, Firefox, Microsoft Edge, or Safari. Internet Explorer will not work well with the video stream.

This performance is accessible only through an internet browser. If you have an existing at-home system with a SmartTV or device that allows you to stream, cast, or mirror to your television set, you may use that method to watch our performances.

Please refer to this guide for additional assistance: “Tips and Tricks for Streaming Digital Content To Your Devices” 

(Please note that, while we are happy to provide these tips on how to watch performances on other devices, we are unable to provide any customer service or technical support for TV streaming.)

In addition to the regular sound capabilities of your chosen viewing device, there is a volume control button inside the video stream of the play, located in the lower right corner of the video frame.

Yes, there is a video resolution quality located in the lower right corner of the video frame. It usually defaults to "auto" to adjust to your bandwidth automatically, but you may opt to control this manually if you prefer. If the video is continually starting and stopping, you may want to try reducing video quality. Here is an article with a thorough explanation of internet speed as matched to the video player quality, as well as the ability to test your internet speed.

Yes, there is an option to view the video in full screen mode. That option is located in the lower right corner of the video frame. To exit full screen mode at any time, you can press the "Esc" button to return to the main viewing page.

Most of our digital content will include closed-captioning. For additional accessibility features please refer to the product page.