Accessing Digital Content: Frequently Asked Questions
Login & Viewing
Click here to log into your account on McCarter Theatre Center's website using the email address and password you used at the time of purchase.
Click "Digital Content" on left side of page. Virtual events to which you hold tickets will be listed here. (Don’t see the "Digital Content" link? You may need to click "My Account" first.)
Click the "View Content" button for the show you’d like to watch. (Please note that play content will not be available until the day each show premieres.)
We encourage you to test your patron login in advance! Log in, click "My Account" and then "Digital Content". Your virtual events are listed here, and a button that says “View Content” will appear as performances become available.
Yes — you only need one log-in and ticket per household. Anyone outside of your household, however, would need to purchase a separate ticket and set up their own account.
Once you are on the login page, click the “Forgot Password” link, enter your information, and await the password reset email. If you are still experiencing difficulties, you may reach out to Patron Services via email at email@example.com.
If you have reserved a ticket for an event through a means other than a direct ticket purchase (e.g. press; Free Play student ticket program), you will need to apply a password to your account in order to log in and view the performance. Click "Reset Your Password" and enter the email address you used to reserve your ticket, and await the password reset email. If you are still experiencing difficulties, you may reach out to Patron Services via email at firstname.lastname@example.org
All four plays in the Adrienne Kennedy festival will stream on demand, so you may view them at your convenience at any time! Each play will become available at 7:00 pm ET on its release date.
The four plays in the Adrienne Kennedy festival will be available to view through April 30, 2021.
Each play is a different duration, which is subject to change up until the premiere date. The approximate run times are:
He Brought Her Heart In A Box: approximately 40 minutes
Sleep Deprivation Chamber: approximately 90 minutes
Ohio State Murders: approximately 70 minutes
Etta and Ella On The Upper East Side: approximately 40 minutes
Yes! You can absolutely use the pause button whenever you need to take a break. The video will reset when you leave the window, however, so please make sure to note the minute where you have stopped watching to return to the correct moment later.
Yes. Once each play premieres, it will be available to view as many times as you wish through February 28, 2020.
No, these performances are only available by logging into your account directly through McCarter.org.
The recommended browsers for viewing are Chrome 30+, Firefox 27+, Microsoft Edge, or Safari 9+. Internet Explorer will not work well with the video stream.
Our paid performances are accessible only through an internet browser. If you have an existing at-home system with a SmartTV or device that allows you to stream, cast, or mirror to your television set, you may use that method to watch our performances.
(Please note that, while we are happy to provide these tips on how to watch these paid performances on other devices, we are unable to provide any customer service or technical support for TV streaming.)
In addition to the regular sound capabilities of your chosen viewing device, there is a volume control button inside the video stream of the play, located in the lower right corner of the video frame.
Yes, there is a video resolution quality located in the lower right corner of the video frame. It usually defaults to "auto" to adjust to your bandwidth automatically, but you may opt to control this manually if you prefer. If the video is continually starting and stopping, you may want to try reducing video quality. Here is an article with a thorough explanation of internet speed as matched to the video player quality, as well as the ability to test your internet speed.
Yes, there is an option to view the video in full screen mode. That option is located in the lower right corner of the video frame. To exit full screen mode at any time, you can press the "Esc" button to return to the main viewing page.
Yes, closed-captioning is available for all performances. Please follow the instructions on the “Digital Content” page.
This class is designed as an introduction to the life and work of Adrienne Kennedy and is intended to dovetail with the second half of this virtual play festival.
The experience of the plays on the page will be paired with their virtual theatrical performances and further supplemented by free panel discussions featuring professional theatre artists whose art and craft have been inspired by Kennedy. Course activities will include reading, journaling, some lecture, special guest artist visits, and lots of discussions.
The Teaching Artist for this class will be Paula Alekson, McCarter's Artistic Engagement Manager.