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POSITION: Bartender
DEPARTMENT: Operations
REPORTS TO: Front of House Manager  
CLASSIFICATION: Part-time; Seasonal; Non-Exempt (eligible for overtime) 
COMPENSATION & BENEFITS: $19.00/hr base plus pooled tips; opportunity for premium rates when working designated events; paid sick and bereavement leave; staff holiday pay; access to participate in a 403(b) retirement plan; complimentary and discounted tickets; institutional professional development opportunities; free parking within walking distance, and additional perks. 
LOCATION & SCHEDULE: This is an in-person position reporting to 91 University Place, in Princeton, NJ, with a schedule based on the performance calendar and other departmental needs. 
START DATE: This position will begin as soon as possible. 

POSITION SUMMARY
McCarter Theatre Center is seeking service-oriented Bartenders to elevate our patrons' concessions experience. Bartenders are essential members of McCarter's Front of House Team, playing a crucial role in enhancing the experience of our patrons by providing exceptional beverage and food service during our performances and special events. As hospitality ambassadors of McCarter, Bartenders help create a warm, efficient, and welcoming atmosphere from the moment the bar opens through final call. 

ESSENTIAL FUNCTIONS & DUTIES 
• Ensure an exceptional customer experience and maintain a welcoming atmosphere across our multiple bar areas located within our two theaters. 
• Prepare and serve drinks according to quality specifications, maintaining consistency in every beverage served. 
• Uphold strict cleanliness and safety standards at all times, especially with regard to sanitation and health code procedures, to create a safe environment for both staff and patrons.
• Proactively address any guest concerns or issues on the spot to guarantee a memorable theater experience for all patrons. 
• Monitor and restock concession supplies, food items (e.g. candies, pre-packaged snacks, baked goods), beer and wine inventory throughout and after each shift to ensure availability for patrons.
• Maintain an accurate cash drawer and follow cash-handling safety protocols to safeguard against errors or discrepancies.
• Identify and handle intoxicated patrons or those exhibiting disorderly conduct to ensure responsible alcohol service, promptly notifying Front of House supervision as needed.
• Check identification for anyone who appears to be youthful and possibly under the age of 21, refusing service to individuals who do not meet legal requirements.
• Adhere to New Jersey laws governing alcohol service and bartender liability. 
• Demonstrate quick and efficient problem-solving skills to address issues related to food and beverage quality, inventory management, staffing, equipment malfunctions or other challenges that may arise during a shift. 
• Participate in and complete required paid training, including food safety, anti-choking training, and TIPS certification or renewal. 
• Prioritize safe working practices while embodying McCarter's safety and community expectations policies to maintain a secure environment for all staff, patrons, and others. 
• Engage in the ongoing work of fostering an equitable and inclusive environment at McCarter. Actively seek ways to improve work practices to ensure greater accessibility, representation, and belonging for all, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.” 

QUALIFICATIONS 
• Demonstrated experience in bartending or as a barista with proficiency in crafting and serving beverages to patrons. 
• Thorough knowledge of a variety of alcoholic beverages, including beer, wine and spirits, as well as familiarity with common cocktail menus and mixology techniques. 
• Exceptional diplomacy, interpersonal and teamwork skills, with a proven track record of building and nurturing relationships with customers and colleagues alike. 
• Ability to thrive in high-pressure environments, making swift decisions and solving problems effectively while maintaining composure. 
• Proficiency in using point-of-sale (POS) systems, such as Toast, and a willingness to adapt to other POS platforms as needed. 
• Dedication to providing superior customer service, with a warm and welcoming demeanor that fosters a positive experience for all patrons. 
• Excellent verbal communication skills, enabling clear and effective interaction with customers and team members. 
• A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism, civility, and a solutions-oriented approach. 
• Position requires a valid background screening to be on file prior to start. 

PREFERRED QUALIFICATIONS 
• Ability to communicate in other languages (e.g. ASL and multilingual) 
• Current CPR & First Aid certification 
• An enthusiasm for the performing arts, with particular interest in supporting and elevating the work of global artists across many disciplines 

WORK ENVIRONMENT 
• Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff. We seek individuals who share our commitment to fostering an inclusive and supportive workplace, where diverse perspectives are valued and respected. 
• Availability to work evenings, weekends and holidays during the performance season, as scheduled in advance. 
• Work will be completed in public lobby and bar spaces, subject to normal building and HVAC conditions. 
• The position involves extended periods of standing, e.g. a 2-4-hour shift; the ability to read and interpret written communication, e.g. POS system screens and ingredient lists; dexterity for preparing and serving drinks; the ability to lift and carry heavy objects such as cases of liquor, beer, and wine up to 40 pounds, with or without assistance. Duties will include repetitive tasks, walking, bending, reaching, and navigating stairs (approximately 40 steps) in varied work environments. Reasonable accommodations are available. 
• Potential for moderate to high noise environments depending on production and performance elements; ability to hear and speak clearly in areas with significant background noise (e.g., to answer patron questions); Work environments may include periods of high audience volume and dense foot traffic, particularly before and after performances. 
• Dress code includes black clothing; appropriate dark-colored working shoes, with long hair pulled back. 
• Employees may be required to use a personal mobile device to access authenticator applications and related software necessary for secure system access (e.g., multi-factor authentication). Use of personal devices for these limited purposes is expected, as alternatives may not be available. 

This job posting describes the general nature and level of work expected in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications, and may be modified as needed. 

TO APPLY
Please visit our Career Center page to apply for this position. Though a resume is not required, we welcome any additional context you would like to share about your experience and interest in this role. We look forward to learning more about you and the perspective you would bring to the position. 

POSITION: House Manager
DEPARTMENT: Operations
REPORTS TO: Front of House Manager  
CLASSIFICATION: Part-time; Seasonal; Non-Exempt (eligible for overtime) 
COMPENSATION & BENEFITS:
$21.75/hr base; paid sick and bereavement leave; staff holiday pay; access to participate in a 403(b) retirement plan; complimentary and discounted tickets; institutional professional development opportunities; free parking within walking distance, and additional perks. 
LOCATION & SCHEDULE:
This is an in-person position reporting to 91 University Place, in Princeton, NJ, with a schedule based on the performance calendar and other departmental needs. 
START DATE: This position will begin as soon as possible. 

POSITION SUMMARY

 McCarter Theatre Center is seeking outgoing, experienced House Managers to lead Front of House operations during each performance. House Managers are critical members of McCarter's Front of House team, providing on-the-ground leadership for all Front of House operations during each performance. Outgoing and motivated, House Managers possess excellent leadership and customer service skills, and are able to multitask in an energetic environment while managing Front of House teams ranging from 15 to 20 individuals, depending on the performance.

ESSENTIAL FUNCTIONS & DUTIES 
• Under the supervision of the Front of House Manager, effectively manage and run all Front of House operations for each performance with regard to patrons, artists, guests and staff. 
• Understand, respectfully communicate and facilitate alignment with all performance guidelines and policies as set forth by McCarter. 
• Facilitate performance reports for each event. 
• On-the-spot maintenance of all electronic devices, including scanners, hearing devices and radios for the theatres; report to the Information Technology or Operations departments when issues arise. 
• Check venue facilities before and after the performance to ensure that the space is fully functional, while reporting any repair and maintenance needs to the Operations team. 
• Train other Front of House staff members under the direction of the Front of House Manager. 
• Address any patron concerns or conflicts as escalated by the Ushers, Patron Attendants or Assistant House Managers. 
• Conduct pre/post-performance debriefings with staff to discuss successes, areas for improvement and any challenges encountered during the performance. 
• Collaborate with the Events & Operations Manager and events staff to ensure smooth transitions between performances and special events, including pre-show, intermission and post-show activities. 
• Support a welcoming and respectful environment for all patrons by consistently applying McCarter's Code of Conduct and addressing disruptive or inappropriate behavior with care, discretion, and support from the Front of House Manager. 
• Maintain familiarity with emergency procedures, evacuation protocols, and the location of all exits; respond promptly and appropriately during emergencies in coordination with House Management and Operations staff. 
• Participate in required trainings and stay informed of updates to Front of House procedures, safety protocols, and audience policies. 
• Prioritize safe working practices while embodying McCarter's safety and community expectations policies to maintain a secure environment for all staff, patrons, and others. 
• Engage in the ongoing work of fostering an equitable and inclusive environment at McCarter. Actively seek ways to improve work practices to ensure greater accessibility, representation, and belonging for all, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.” 

QUALIFICATIONS 
• Leadership and management experience leading and working with large groups of people. 
• Microsoft Office knowledge (Word, Excel & Outlook). 
• Possesses a confident and approachable personality with excellent customer service skills. 
• Exceptional diplomacy, interpersonal and teamwork skills; a proven track record of building and nurturing relationships with customers and colleagues alike. 
• Ability to thrive in fast-paced environments, and maintain composure while making swift decisions and solving problems. 
• Dedication to providing superior customer service, with a warm and welcoming demeanor that fosters a positive experience for all patrons and guests. 
• A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism, civility, and a solutions-oriented approach. 
• Position requires a valid background screening to be on file. 

PREFERRED QUALIFICATIONS 
• Ability to communicate in other languages (e.g. ASL and multilingual) 
• Current CPR & First Aid certification 
• An enthusiasm for the performing arts, with particular interest in supporting and elevating the work of global artists across many disciplines 

WORK ENVIRONMENT 
• Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff. We seek individuals who share our commitment to fostering an inclusive and supportive workplace, where diverse perspectives are valued and respected. 
• Availability to work evenings, weekends and holidays during the performance season, as scheduled in advance. 
• The position involves extended periods of standing, e.g. a 2-4-hour shift; the ability to read and interpret documents/ticket scanning devices. Duties may include repetitive tasks, walking, bending, reaching, and navigating stairs (approximately 40 steps) in varied work environments. Reasonable accommodations are available. 
• Ability to work in dim lighting (e.g., to read tickets) and walk in limited lighting (e.g., to assist patrons with seating). 
• Potential for moderate to high noise environments depending on production and performance elements; ability to hear and speak clearly in areas with significant background noise (e.g., to answer patron questions); Work environments may include periods of high audience volume and dense foot traffic, particularly before and after performances. 
• Work is primarily completed in public lobby and performance/seating spaces at 91 University Place, Princeton, NJ, subject to normal building and HVAC conditions; On occasion, work may take place outdoors and involve exposure to varying weather conditions. 
• Dress code includes black clothing; appropriate dark-colored working shoes, with long hair pulled back. 
• Employees may be required to use a personal mobile device to access authenticator applications and related software necessary for secure system access (e.g., multi-factor authentication). Use of personal devices for these limited purposes is expected, as alternatives may not be available. 

This job posting describes the general nature and level of work expected in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications, and may be modified as needed. 

TO APPLY
Please visit our Career Center page to apply for this position. Though a resume is not required, we welcome any additional context you would like to share about your experience and interest in this role. We look forward to learning more about you and the perspective you would bring to the position. 

POSITION: Patron Attendant
DEPARTMENT: Operations
REPORTS TO: Front of House Manager  
CLASSIFICATION: Part-time; Seasonal; Non-Exempt (eligible for overtime) 
COMPENSATION & BENEFITS:
$17.50/hr base; $19.75/hr when working Parking Attendant shifts; paid sick and bereavement leave; staff holiday pay; access to participate in a 403(b) retirement plan; complimentary and discounted tickets; institutional professional development opportunities; free parking within walking distance, and additional perks.
LOCATION & SCHEDULE:
This is an in-person position reporting to 91 University Place, in Princeton, NJ, with a schedule based on the performance calendar and other departmental needs. 
START DATE: This position will begin as soon as possible. 

POSITION SUMMARY
McCarter Theatre Center is seeking hospitality-oriented Patron Attendants to support our audience experience in our venues. Patron Attendants are essential members of McCarter’s Front of House team and serve as the primary point of connection between the organization and our audiences. As ambassadors of McCarter, Patron Attendants help ensure that every patron feels welcomed, informed, safe, and respected from the moment they arrive through the conclusion of each performance. 

ESSENTIAL FUNCTIONS & DUTIES 
• Greet and welcome audience members with professionalism, warmth, and approachability; assist patrons in locating their assigned seats based on ticket information and venue layout. 
• Serve as an attendant in lobby and seating areas while maintaining clear communication with House Management via radio to support coordinated Front of House operations. 
• Scan tickets using designated devices to verify valid admission credentials for the scheduled performance. 
• Respond to seating discrepancies, ticketing questions, or patron concerns with calm, courteous problem-solving, escalating issues to an Assistant House Manager when appropriate. 
• Provide attentive assistance to patrons with disabilities or other access needs, including support with seating, mobility, or other accommodations to ensure a comfortable and dignified experience. 
• Answer patron questions related to the performance, venue logistics, and Front of House procedures, referring content-specific questions to House Management when needed. 
• Monitor audience behavior during performances and uphold venue policies and performance protocols, including restrictions on photography, recording, late seating, re-entry, and access to restricted areas, in coordination with House Management. 
• Support a welcoming and respectful environment for all patrons by consistently applying McCarter’s Code of Conduct and addressing disruptive or inappropriate behavior with care, discretion, and support from House Management. 
• Maintain familiarity with emergency procedures, evacuation protocols, and the location of all exits; respond promptly and appropriately during emergencies in coordination with House Management and Operations staff. 
• Participate in required trainings and stay informed of updates to Front of House procedures, safety protocols, and audience policies. 
• On an opt-in basis and following required training, assist with parking operations outside the Matthews Theatre entrance as the Parking Attendant on duty to support patron arrival and departure. 
• On an opt-in basis and following required training, assist with merchandise sales, limited concessions, or bar support as assigned. 
• Prioritize safe working practices while embodying McCarter's safety and community expectations policies to maintain a secure environment for all staff, patrons, and others. 
• Engage in the ongoing work of fostering an equitable and inclusive environment at McCarter. Actively seek ways to improve work practices to ensure greater accessibility, representation, and belonging for all, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.” 

QUALIFICATIONS 
• Possesses a confident and approachable demeanor with excellent customer service skills exceptional diplomacy, interpersonal and teamwork skills; a proven track record of building and nurturing relationships with customers and colleagues alike 
• Ability to thrive in fast-paced environments, and maintain composure while making swift decisions and escalating issues to House Management as necessary 
• A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism, civility, and a solutions-oriented approach. 
• Position requires a valid background screening to be on file prior to start. 

PREFERRED QUALIFICATIONS 
• Ability to communicate in other languages (e.g. ASL and multilingual) 
• Current CPR & First Aid certification 
• An enthusiasm for the performing arts, with particular interest in supporting and elevating the work of global artists across many disciplines 

WORK ENVIRONMENT 
• Led by our core values, McCarter fosters and expects a culture of care and respect for the wellbeing of our staff. We seek individuals who share our commitment to fostering an inclusive and supportive workplace, where diverse perspectives are valued and respected. 
• Availability to work evenings, weekends and holidays during the performance season, as scheduled in advance. 
• The position involves extended periods of standing, e.g. a 2-4-hour shift; the ability to read and interpret documents/ticket scanning devices. Duties may include repetitive tasks, walking, bending, reaching, and navigating stairs (approximately 40 steps) in varied work environments. Reasonable accommodations are available. 
• Ability to work in dim lighting (e.g., to read tickets) and walk in limited lighting (e.g., to assist patrons with seating). 
• Potential for moderate to high noise environments depending on production and performance elements; ability to hear and speak clearly in areas with significant background noise (e.g., to answer patron questions); Work environments may include periods of high audience volume and dense foot traffic, particularly before and after performances. 
• Work is primarily completed in public lobby and performance/seating spaces at 91 University Place, Princeton, NJ, subject to normal building and HVAC conditions; On occasion, work may take place outdoors and involve exposure to varying weather conditions. 
• Dress code includes black clothing; appropriate dark-colored working shoes, with long hair pulled back. 
• Employees may be required to use a personal mobile device to access authenticator applications and related software necessary for secure system access (e.g., multi-factor authentication). Use of personal devices for these limited purposes is expected, as alternatives may not be available. 

This job posting describes the general nature and level of work expected in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications, and may be modified as needed. 

TO APPLY
Please visit our Career Center page to apply for this position. Though a resume is not required, we welcome any additional context you would like to share about your experience and interest in this role. We look forward to learning more about you and the perspective you would bring to the position.